#Executing One Honeywell IT Enterprise Support Model for India sites. Responsible for lead development, deployment and on ongoing management of site based support model for infrastructure & applications.#Supporting sub-regions/ country initiatives for stronger IT compliance. Responsible for Process improvement techniques with the help of Six Sigma tools, HOS and IT Policies & Process.#Managing all IT services with focus on continuous service improvement, improvement of user experience & reducing user effort to resolve the IT issues.#Managing operations through effective supplier governance. Responsible AOP (Annual Operating Plan -IT Budget) for IT department. Implemented Mobile IT Solution center for regional office & initiated Solution Center in Pune.#BCP (Business continuity Plan)/ DR (Disaster Recovery). Security ambassador for IT Security awareness.#Responsible for enterprise risk management (ERM) assessment & Risk assurance. Key stakeholder in RTC (Roof Top consolation) project.

#Managing IT Operations including Helpdesk, Asset management, IT Security and Compliance Management#Managing IT Operation for PAN India. Implementing IT initiatives to support business and IT strategies. Define IT related processes to enhance productivity.#Liaison with outsource vendors for day to day activities to ensure IT operations within SLA. Prepare and present annual IT Budget plan to Head- IT. Conducting C-SAT and manage remediation action plan.# Managing IT Infrastructure projects. Liaison with internal IT team for projects deliveries, meet projects deadlines, co-ordinate with other stake holders, business teams. Attend pre-site and on-site meetings with clients and sub contractors.#Maintaining strict quality control procedures based on ITIL standards.#Coordinating IT audits and managing remediation plans.# Managing the Information Security Operations and reporting related metrics to management. Ensure that the Information Security Operations run as per the applicable policies, procedures, standards and other regional, global & compliance requirements. Design and implement the user security awareness program.# Video Conferencing Infrastructure placed at various Honeywell offices. Ensuring an uptime of VC systems and provide supports to VIP users.# Management of IT Assets lifecycle. Ensure 100% utilization of assets.#Responsible for the resource selection, including hiring, remuneration etc.#Managing internal and external relationships with vendors / Suppliers to maximize value to the business.

#Was responsible for entire shop floor IT setup including CNC nodes, Servers, Network switches etc. This was dedicated network used for production line and was isolated from office network. I was responsible for uptime of all production IT infrastructure.# Maintained 98% uptime of Production IT Infrastructure.# Maintained database, application and wireless network for PDA.# Updated critical patches on clients and servers.#Inventory planning and management.#Provided support during new line commissioning.#Ensured 100% backup of production systems, database and production application.#Participated in BCP planning and prepared a BIA (Business Impact Analysis) for shop floor IT setup. Drafted and implemented disaster recovery procedures for critical hardware.# Implemented and maintained Digital Signage System for production.# Was the active member in implementation of MHS Project.# Attained daily Tier II meetings with senior management.

Desktop Support Engineer