Deepak Kumar Email & Phone Number

Delhi, India

India

Dynamic and results-driven professional with extensive experience in managing and expanding distribution networks. Specializing in driving growth through strategic partnerships with top GSIs, SIs, and MRPP partners in the AV, VC, and telephony sectors. Expertise in developing and managing key relationships with OEMs for white-label products and high-potential accounts. Proven track record in executing partner enablement initiatives, and leading marketing and sales promotions to achieve business objectives and drive market penetration.

New Delhi Area, India

• Structuring product roll out plans for Sangoma products for IMEA region.• Consultation and system designs for service providers for migration to SIP/ IMS.• Provide a consultation level service to enterprise customers, in UCaaS, CPaaS deployment and migration to digital transformation.• Conducted comprehensive technical trainings on DATA and UC products for partners and customers.• Facilitated on-site and remote web sessions, effectively educating stakeholders. • Provide pre-sales technical support & handle customer escalations in case of production environment.• Pre-sales technical interface to the channel/partner while nurturing and managing of technical knowledge transfer to the partners.• Discuss and design deployment topology of SaaS platforms as per Indian regulations for service providers and enterprises.• Lead Proof of Concept for various products and activities in the region.• Lead technical design with Engineering teams for product roll outs.• Lead RFP’s/RFI technical responses.• Collaborate on Scope of Work documents with End Customers and Sangoma Professional Services.• Provide technical assistance to Marketing for regional events (e.g., seminars, roadshows, Technical specifications sheet etc.).• Supervise and manage interoperability tests for systems being the interface between the customer /carrier and Sangoma Product Management & Business Line.• Preparing technical documentation with High & Low-level design details• Managing project deployment timelines & implementation of devices requiring expert handling

New Delhi Area, India

• Presales for Voice and Data Networking product line• Conducted hands-on design work to demonstrate product capabilities during the evaluation (Proof of Concept) process.• Provided sales support during virtual and on-site client meetings.• Implemented process improvements and enhanced internal processes.• Maintained and updated presentation materials.• Built and nurtured relationships with customers and the community to promote long-term business growth.• Investigated and resolved customer inquiries/complaints and developed new business opportunities.• Engaging with customers and OEM’s identifying requirement and designing solutions• Managing team of Engineers for various implementations and support functions

New Delhi Area, India

• Direct account and partner responsibilities for selected accounts in assigned territory. • Keep up-to-date on relevant competitive solutions, products and services. • Provide technical product training to partners. • Demonstrate hands-on level skills to customers to for Brocade-Networking, Sangoma- VoIP and WinMagic-Data Encryption product and latest technology. • Perform technical presentations to customers and partners.• Built relationships with partners and customers to increase repeat business.• Maintained knowledge of current sales, products and promotions policies. • Provide the proposals and solution documents for assigned opportunities.

New Delhi Area, India

• Direct account and partner responsibilities for selected accounts in assigned territory. • Keep up-to-date on relevant competitive solutions, products and services. • Provide technical product training to partners. • Demonstrate hands-on level skills to customers to for Brocade-Networking, Sangoma- VoIP and WinMagic-Data Encryption product and latest technology. • Perform technical presentations to customers and partners.• Built relationships with partners and customers to increase repeat business.• Maintained knowledge of current sales, products and promotions policies. • Provide the proposals and solution documents for assigned opportunities.

New Delhi Area, India

• Designed, implemented, and maintained AASTRA enterprise voice solutions.• Coordinated project and ensured compliance with estimated timelines.• Managed Low Level process design meetings with customer and site Engineers to ensure the smooth project delivery on predefine timeline. • Detailed designs for system upgrades, modifications and new system installations.• Provide technical support to site technicians.

New Delhi, Delhi, India

• Managed telecommunication projects to enterprise customers.• Designed, implemented, and maintained all enterprise voice solutions.• Designed, implemented, and maintained ACD/IVR call routing and recording for domestic and international call centers.• Interacted with local and long distance providers to ensure correct installation and adequate service to all domestic and international locations. • Maintained telecom service contracts with carriers.• Performed troubleshoot to determine problems with equipment.• Training to customer to use newly installed equipment.

Bachelor Of Science (Bs), Statistics

Diploma, Electronics Engineering

Government Polytechnic Saharanpur in 2005 (B.T.E. Lucknow)