Deepak Kumar
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Deepak Kumar Email & Phone Number

Marketing Transformation - Strategy & Consulting | Loyalty & CRM | Customer Success | SaaS at Accenture
Location: Gurugram, Haryana, India 11 work roles 8 schools
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Current company
Role
Marketing Transformation - Strategy & Consulting | Loyalty & CRM | Customer Success | SaaS
Location
Gurugram, Haryana, India
Company size

Who is Deepak Kumar? Overview

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Deepak Kumar is listed as Marketing Transformation - Strategy & Consulting | Loyalty & CRM | Customer Success | SaaS at Accenture, a company with 407706 employees, based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Deepak Kumar.

Deepak Kumar previously worked as Senior Management Consultant - Strategy & Consulting | Customer Experience & Loyalty at Accenture and Associate Director, Customer Success - India (North & West) and Bangladesh at Capillary Technologies. Deepak Kumar holds Advance Data Analytics For Marketing Decisions, Marketing Research from Indian Institute Of Management, Ahmedabad.

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Accenture

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Profile bio

About Deepak Kumar

Experienced Associate Director with 17 years in Retail Customer Success specializing in driving revenue growth, retention, and omni-channel loyalty programs. Skilled in data analytics, business consulting, and stakeholder engagement. Certified in Data-Driven Marketing from IIM Ahmedabad. Looking to leverage expertise to drive strategic business goals and enhance customer experience.Key Skill sets:Customer Engagement, Retention, Product Adoption, NPS, Revenue Growth, Renewals, Churn Management, People Management, P&L Management, Marketing (ATL & BTL), New Product Launch, Operations, Retail Marketing, Client Relations, Digital Strategy, Problem Solving, and Restructuring

Listed skills include Product Marketing, Brand Management, Media Planning, Marketing, and 29 others.

Current workplace

Deepak Kumar's current company

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Accenture
Accenture
Marketing Transformation - Strategy & Consulting | Loyalty & CRM | Customer Success | SaaS
dublin, dublin, ireland
Website
Employees
407706
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11 roles

Deepak Kumar work experience

A career timeline built from the work history available for this profile.

Senior Management Consultant - Strategy & Consulting | Customer Experience & Loyalty

Current

Gurugram, Haryana, India

Aug 2024 - Present

Associate Director, Customer Success - India (North & West) And Bangladesh

Gurugram, Haryana, India

Apr 2021 - Apr 2024

Senior Engagement Manager, Customer Success - North India & Bangladesh

Gurgaon

- Account Renewals- Net Promoter Score (NPS)- Product Adoptions & Penetration- P&L Management- People Management- Customer Retention

Jan 2019 - Apr 2021

National Marketing Manager

Gurgaon, India

Led Marketing Division for India operations. Responsible for Retail Marketing & Activation, Digital Marketing, Strategic Alliance & Tie-up and CRM.

Feb 2015 - Jan 2018

Retail Marketing And Loyalty Program Specialist

Doha, Qatar

  • Achievements
  • Net customer acquisition to loyalty program base of more than 3,75,000 members
  • Growth in sales from loyalty program by 16.3%, Revenue from loyalty Qr. 564 Mn
  • Increased sales contribution from loyalty program 68% of revenue Brand Marketing
  • Planning and executing annual marketing plan with concurrence to head office and ensuring optimum utilization of budget.
  • Responsible for handling the yearly budget of more than Qr. 50 Mn for promotional activities.
Aug 2012 - Aug 2014

Deputy Manager - Brand Marketing

Gurgaon, India

  • Brand Marketing
  • Coordinate & ensure execution of ATL activities with circles
  • Planning & development of various POS elements for retail visibility
  • Devising the On-ground activities which increase the TOMA for brand
  • Budget tracking and ensuring optimum use fund for retail and promotional purposes
  • Responsible for planning & executing On-Ground activations and handling BTL agencies
May 2010 - Jun 2012

Product Manager - Entertainment Category

Mumbai Area, India

-Launched New Category – DVD Rental under PLANET M Brand-Developed and implemented promotional plans that bring excitement & incremental sales -Planning and executing the category specific marketing campaigns & activations-Worked closely with the Retail Operations Area Managers to fully implement Category Management System and Space Management System in.

Apr 2009 - May 2010

Sr. Executive - Marketing

Mumbai Area, India

-Ensure adherence to brand guidelines-Competition tracking on media campaigns-Vendor management for marketing material/POS creative works-Understanding product requirement & providing relevant solutions-Coordinating with the circle marketing team on execution of monthly marketing plans-Interacting with the creative agency(Ambience Publicis) for developing.

Jan 2007 - Feb 2009

Executive - Marketing

Mumbai Area, India

Brand Transition – Planet M-Part of a team responsible for the Brand Transition of Planet M from being a Music Retailer to Mobile Retailer-Suggested Brand Development & Communication Strategy-Suggested innovative propositions for In-house Merchandising -Coordinate with various departments to undertake developmental activities in expansion of Retail chain &.

Jun 2006 - Dec 2006

Summer Trainee

Bengaluru, Karnataka, India

  • Studying the ERP Software Market for Apparel Industry in THAILAND
  • Led an 8-member team responsible for generating leads (Tirupur)
  • To analyse the “Company Status Forms” and identifying the potential customers
  • Recommended the Penetration strategies for International Business Development based on the best practices in the industry
May 2005 - Jun 2005
Team & coworkers

Colleagues at Accenture

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8 education records

Deepak Kumar education

Advance Data Analytics For Marketing Decisions, Marketing Research

Activities and Societies: Ability to use tools like R, Minitab, RapidMiner, Microsoft Excel Miner and Cluster Analysis, Regressions.

S.S.C, Commerce

Activities and Societies: • Represented Delhi Region in NATIONAL SERVICE SCHEME programme organized by the Kendriya Vidyalaya Sangathan.

Education record

Kendriya Vidyalaya, Southern Command, Pune

Education record

Kendriya Vidyalaya Dogra Line, Meerut Cantt
FAQ

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Quick answers generated from the profile data available on this page.

What company does Deepak Kumar work for?

Deepak Kumar works for Accenture.

What is Deepak Kumar's role at Accenture?

Deepak Kumar is listed as Marketing Transformation - Strategy & Consulting | Loyalty & CRM | Customer Success | SaaS at Accenture.

Where is Deepak Kumar based?

Deepak Kumar is based in Gurugram, Haryana, India while working with Accenture.

What companies has Deepak Kumar worked for?

Deepak Kumar has worked for Accenture, Capillary Technologies, Whsmith, Landmark Group, and Videocon Telecommunications Ltd.

Who are Deepak Kumar's colleagues at Accenture?

Deepak Kumar's colleagues at Accenture include Vijay Ms, Maria Grazia Pescina, Sirajdeen T, Anuvarshini K S, and Meelod Hakssa.

How can I contact Deepak Kumar?

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What schools did Deepak Kumar attend?

Deepak Kumar holds Advance Data Analytics For Marketing Decisions, Marketing Research from Indian Institute Of Management, Ahmedabad.

What skills is Deepak Kumar known for?

Deepak Kumar is listed with skills including Product Marketing, Brand Management, Media Planning, Marketing, Crm, Team Management, Mobile Devices, and Market Planning.

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