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Deepak Balakrishnan Email & Phone Number
Principal Customer Success Engineer
at
Freshworks Inc. (formerly Freshdesk)
1 work email found
@freshworks.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Customer Success Engineer
Location
Chennai, Tamil Nadu, India
Company size
Who is Deepak Balakrishnan? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Deepak Balakrishnan is listed as Principal Customer Success Engineer at Freshworks Inc. (formerly Freshdesk), a with 8874 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a work email signal at freshworks.com and a matched LinkedIn profile for Deepak Balakrishnan.
Deepak Balakrishnan previously worked as Lead - Customer Success at Freshworks Inc. (Formerly Freshdesk) and Customer Success Associate at Pipemonk (Formerly Zapstitch). Deepak Balakrishnan holds Bachelor’S Degree, Biotechnology from K.L.E Society S. Nijalingappa College, Rajajinagar, Bangalore-10.
Company email context
Email format at Freshworks Inc. (formerly Freshdesk)
This section adds company-level context without repeating Deepak Balakrishnan's masked contact details.
{first}.{last}@freshworks.com
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AeroLeads found 1 current-domain work email signal for Deepak Balakrishnan. Compare company email patterns before reaching out.
Profile bio
About Deepak Balakrishnan
Experienced Customer Success Manager with a demonstrated history of working in the information technology and services industry. Strong business development professional skilled in Service Delivery, Technical Support, Management, Account Management, and Networking.
Listed skills include Networking, Management, Bpo, Troubleshooting, and 8 others.
Current workplace
Deepak Balakrishnan's current company
Company context helps verify the profile and gives searchers a useful next step.
Freshworks Inc. (Formerly Freshdesk)
9 roles
Deepak Balakrishnan work experience
A career timeline built from the work history available for this profile.
Lead - Customer Success
Current
Aug 2016 - Present
Customer Success Associate
Oct 2015 - Aug 2016
Customer Success Manager
Managed a team of 6, focused on Customer Retention and Proactive Support. Profileincluded maintaining track of incoming Customer escalations, liaising with Technical Support, Account Implementation, Training and Billing teams to drive issue resolution and with the Sales team for retention intervention, in high severity scenarios.
Oct 2014 - Sep 2015
Technical Support Engineer - Cisco Systems
Provided Technical Support (E-Mail based and Voice) for WebEx Meeting, Event, Training andSupport Center services, WebEx Connect, Cisco Jabber, Cisco TelePresence, Cisco MeetingPlace products, WebEx site administration and Connect Org Administration. Troubleshooting needed to be swift due to the time critical nature of the issue and the support boundary, though limited to Windows, Mac, Linux and Citrix, included API integration and collaboration with products from other service providers including Intercall, British Telecom and client websites. Support logs for troubleshooting included Wireshark and Fiddler logs requiring HTTPS decryption and analysis.The role was then extended to providing Account Management assistance to clients, with directinteraction with Client Account Receivables and Management teams, Contract creation andprocessing, Renewals, Upsells, Usage Tracking and Proactive assistance.
Dec 2011 - Sep 2014
Technical Support Engineer - Vmware Inc
Provided Technical Support (E-Mail based and Voice) for VMware Fusion, a Desktop Virtualizationproduct used on the Macintosh OS. Troubleshooting focused on collecting Support Logs fromVMWare Fusion and Guest OS to provide insights into the underlying cause. The support boundarywas vast and included several Guest Operating Systems including Windows OS, Mac OS Server, and Linux.
Jun 2010 - Jul 2011
Technical Support Engineer
Provided Technical Support (Voice) for AT&T Internet Services, desktop internet service solutionsfrom AT&T, a US based Internet Service provider.
Aug 2009 - Nov 2009
Technical Support Engineer
Provided Technical Support (Voice) for Norton Antivirus and Internet Security solutions onWindows and Mac OS operating systems.
Dec 2008 - Jul 2009
Technical Support Engineer
Aditya Birla Minacs
Provided Technical Support (Voice) for Apple Notebooks, Desktops and Peripherals.
Jul 2008 - Nov 2008
Team & coworkers
Colleagues at Freshworks Inc. (formerly Freshdesk)
Other employees you can reach at freshworks.com. View company contacts for 8874 employees →
GM
Gunaseelan Manoharan
Colleague at Freshworks Inc. (Formerly Freshdesk)Chennai, Tamil Nadu, India
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RR
Robin Rex
Colleague at Freshworks Inc. (Formerly Freshdesk)Villupuram, Tamil Nadu, India
View →
AR
Aswini R
Colleague at Freshworks Inc. (Formerly Freshdesk)Greater Bengaluru Area, India
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RB
Rex Battung
Colleague at Freshworks Inc. (Formerly Freshdesk)Quezon City, National Capital Region, Philippines
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MN
Maryna Nani
Colleague at Freshworks Inc. (Formerly Freshdesk)Maharashtra, India
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HS
Harini Soundararajan
Colleague at Freshworks Inc. (Formerly Freshdesk)Chennai, Tamil Nadu, India
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HR
Hariprasad Ramakrishnan
Colleague at Freshworks Inc. (Formerly Freshdesk)Hyderabad, Telangana, India
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AG
Arputha Gunasekaran
Colleague at Freshworks Inc. (Formerly Freshdesk)Chennai, Tamil Nadu, India
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NJ
Nancy Jerlin G
Colleague at Freshworks Inc. (Formerly Freshdesk)Chennai, Tamil Nadu, India
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LM
Liza Margirate
Colleague at Freshworks Inc. (Formerly Freshdesk)Chennai, Tamil Nadu, India
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Gunaseelan Manoharan
Colleague at Freshworks Inc. (Formerly Freshdesk)Chennai, Tamil Nadu, India
View →
RR
Robin Rex
Colleague at Freshworks Inc. (Formerly Freshdesk)Villupuram, Tamil Nadu, India
View →
AR
Aswini R
Colleague at Freshworks Inc. (Formerly Freshdesk)Greater Bengaluru Area, India
View →
RB
Rex Battung
Colleague at Freshworks Inc. (Formerly Freshdesk)Quezon City, National Capital Region, Philippines
View →
MN
Maryna Nani
Colleague at Freshworks Inc. (Formerly Freshdesk)Maharashtra, India
View →
HS
Harini Soundararajan
Colleague at Freshworks Inc. (Formerly Freshdesk)Chennai, Tamil Nadu, India
View →
HR
Hariprasad Ramakrishnan
Colleague at Freshworks Inc. (Formerly Freshdesk)Hyderabad, Telangana, India
View →
AG
Arputha Gunasekaran
Colleague at Freshworks Inc. (Formerly Freshdesk)Chennai, Tamil Nadu, India
View →
NJ
Nancy Jerlin G
Colleague at Freshworks Inc. (Formerly Freshdesk)Chennai, Tamil Nadu, India
View →
LM
Liza Margirate
Colleague at Freshworks Inc. (Formerly Freshdesk)Chennai, Tamil Nadu, India
View →
1 education record
Deepak Balakrishnan education
FAQ
Frequently asked questions about Deepak Balakrishnan
Quick answers generated from the profile data available on this page.
What company does Deepak Balakrishnan work for?
Deepak Balakrishnan works for Freshworks Inc. (formerly Freshdesk).
What is Deepak Balakrishnan's role at Freshworks Inc. (formerly Freshdesk)?
Deepak Balakrishnan is listed as Principal Customer Success Engineer at Freshworks Inc. (formerly Freshdesk).
What is Deepak Balakrishnan's email address?
AeroLeads has found 1 work email signal at @freshworks.com for Deepak Balakrishnan at Freshworks Inc. (formerly Freshdesk).
Where is Deepak Balakrishnan based?
Deepak Balakrishnan is based in Chennai, Tamil Nadu, India while working with Freshworks Inc. (formerly Freshdesk).
What companies has Deepak Balakrishnan worked for?
Deepak Balakrishnan has worked for Freshworks Inc. (Formerly Freshdesk), Pipemonk (Formerly Zapstitch), Greytip Software Pvt. Ltd., Randstad India, and Concentrix.
Who are Deepak Balakrishnan's colleagues at Freshworks Inc. (formerly Freshdesk)?
Deepak Balakrishnan's colleagues at Freshworks Inc. (formerly Freshdesk) include Gunaseelan Manoharan, Robin Rex, Aswini R, Rex Battung, and Maryna Nani.
How can I contact Deepak Balakrishnan?
You can use AeroLeads to view verified contact signals for Deepak Balakrishnan at Freshworks Inc. (formerly Freshdesk), including work email, phone, and LinkedIn data when available.
What schools did Deepak Balakrishnan attend?
Deepak Balakrishnan holds Bachelor’S Degree, Biotechnology from K.L.E Society S. Nijalingappa College, Rajajinagar, Bangalore-10.
What skills is Deepak Balakrishnan known for?
Deepak Balakrishnan is listed with skills including Networking, Management, Bpo, Troubleshooting, Team Management, Service Delivery, Customer Success, and Customer Service.
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