• Quickly became indispensable in the product management team by takingownership of the client product demos, elicitation & prototyping of newrequests & being a conduit between business, UI/UX and Engineering teams• Played a key role in process improvements in Product delivery by conductingregular planning & retrospectives with all stakeholders• Instilled confidence and trust in the Clients by owning e2e test managementof a large-scale implementation by providing great product hand-offs withcreative solutions during delivery slippages to meet planned timelines.• As a QA Subject matter expert, provided direction to client UAT team &offshore teams and published detailed status reports to all stakeholders• Championed complex Systems Integration Testing liaising with all 3rd partycross-functional module leads and vendors teams

• Increased the efficiency of the Engineering team by introducing agile practicesand establishing Scrum development & release management• Improved confidence & outlook of the business teams by creating efficient& transparent ways to elicit user stories, maintain, groom and prioritizebacklog bringing everyone in alignment with the overall product managementobjectives of the company• Helped the C-level stakeholders brainstorm, research & prioritize ideas andcreated a clear Product Road-map. Here are some more achievements:• Successfully integrated the CMS product to Salesforce Marketing Cloud• Improved product adoption by creating bite-sized Video demos• Spearheaded ISO 27001 implementation

• Led the O365 transition based on my expertise in this area; Trained differentbusiness teams, owned communications & support; Designed SharePointonline sites & Led cloud migration of teams' folders• By performing Current and Future state analysis, conducting ElicitationInterviews with Business stakeholders, Prototyping and Business ProcessModeling, I helped provide a clear picture for the IT department to plan fornew and enhancement projects• Delivered a Project Charter for a new Headless Content Management Systemfor marketers & distributors for Tokyo Olympics 2020 and negotiated the dev.scope of work contract in a hybrid delivery model

• Increased productivity & accountability managing the Project plan &stakeholder collaboration: Creative, Marketing, Branding & Web Dev.; Ledmeetings and Published Status Reports to keep everyone in the same page• Elicited website requirements, did Customer journey mappings, createdprototypes & managed product backlog• Hired a development partner and led a complete overhaul of the businesswebsite from WordPress to custom development- from SOW proposal toBranding, UX Workshops, UI design and QA• Established Agile-Kanban framework, processes and workflows• Achieved KPIs in SEO rankings and social media Ad campaigns

Microsoft Windows transformation + O365 migration + ADFS implementation• As a new incumbent Test manager for a large transformation project, Iprovided an accurate estimate of the application packaging scope that needsto be signed-off by QA, and got appreciations from the program managementfor providing direction for the entire team• Designed Master Test Plan and mentored a dispersed QA team; FacilitatedVolume & Performance, Security and Operational Acceptance Testing phases• I was greatly appreciated by the Program manager for being calm underpressure and getting things done employing creative strategies to collaboratewith difficult business stakeholders and for providing clear Reporting. Hereare some achievements:• UAT of 300+ desktop & 500+ web app packages on Laptops & latest OS• Customized O365 implementation & Webmail migration to Outlook 365• Go-live and production support from Stores, Warehouses & IT center• Hands-on QA delivery of ADFS SSO with production O365• Mobile Device Management Implementation on iOS, Android and Windows with different control policies for Retail & Banking sectors

• Great hands-on experience on large projects involving Database migration/upgrade, retail warehouse management systems, various ETL and backend technologies, front-end e-commerce Websites and Mobile Apps