Deepak Luthra Email & Phone Number

Santa Clara, Ca, Us

Florham Park, New Jersey , Us

Partner with global large enterprises to drive Enterprise Transformation, Reimagine how they Operate and Serve Customers, Embed Digital - Data & AI. Move the needle on Operating + Growth KPIs.

Lawrence Township, Nj, Us

Incubated and scaled CoE as part of CIO team. Led strategy to embed Digital Innovation as an overarching agenda. across $200+ MM portfolio. Member, Enterprise Transformation Council. - Led first “Digital Maturity Assessment” to baseline organizational maturity to undertake digital transformation. Devised digital roadmap and led portfolio to accelerate - A. Drugs Funnel and Digital Health, B. Operations Digitization; C. Digital Engagement with HCPs and Patients- Established operating and technical capabilities to scale across enterprise: Solutions and Engineering competencies. Federated Governance, SOX Controllership and Risk Assurance, Technical standards, Playbooks and Communities of Practice to engage enterprise stakeholders. Led / Co-led Steering Committees.- Portfolio: A. CORE: Decision Intelligence, Process Automation, BPM, Machine Learning, NLP / NLU - B. EMERGING; Deep Learning, Blockchain, Citizen AI - C. Lean, Process Transformation and Design Thinking- Established “Innovation Management as-a-Process" Implemented enterprise framework for Innovation discovery and management, Opportunities prioritization; and Value Realization. Cultivated partnerships ecosystem with startups and venture capital firms.- Partnered with business leadership to simplify processes, embed automation and AI in - Record to Report, Order to Cash, Procure to Pay, Employee Services, Commercial and Clinical Operations.- Delivered AI pilots and programs. Early Discovery - “Maya” chatbot for Patients - Chatbot for Employees’ IT + HR Services - Predictive capabilities for onset of Afib - Automated monitoring of biologic medicines - AI based HCP engagement and scientific thought leadership for Medical Advisors - Next Best Action recommendation for Medical Advisors- “Citizen AI” capabilities roadmap for business users. Envisaged as a Self-service AI platform, supported by Integrated data lake, Data pipes accessible through APIs + Data hub, real world patient data.

Atlanta, Georgia, Us

- Enterprise AI platform for Healthcare and Life Sciences.- AI powered Healthcare Decisions in real time.- DOMAINS: Claims AI - Payments Integrity - High value claims - Authorization & Recommendations -Contract Insights - Adverse Events

New York, Ny, Us

New York, Ny, Us

Grew service line 21% in 2015 and 18% in 2016 (120+ MN) through Lean Digital, BPaaS platforms and Core IT services..Led Solutions and Capabilities, Customer engagement, Delivery Excellence and P&L oversight. Partner with sales leadership to drive go-to-market, evangelize capabilities and thought leadership. Led engagement with Industry Analysts.1. "Lean Digital" led Transformation initiatives: Partnered with clients to deploy new operating models, design processes and customer journeys, and deliver integrated digital solutions to achieve high automation, straight through processes and organizational capacity for Growth and Operational Excellence.2. Banking "IT Simplification" Consulting practice aligned to priorities for CIO organization and IT transformation. Service areas: Applications Portfolio rationalization; Architecture Blueprinting; Assurance Services; BIAN consulting; Integration & Divestiture services.3. Platforms to offer "Business Process as a Service” (integrated Operations + Technology services). Domains: Multi-Channel Customer Acquisition & Servicing, and Mortgage Originations.Incubated Payments service line.

Chennai, In

Built and Developed "Go-to" practices. Both practices driven by profound transformations underway in Banking and Payments arena. Partnered with Banking CIOs and Business IT Executives for - Digital Transformation, Platform Modernization, Real time Payments, and “Zero based Operations Design”. Led Practice P&L of $110+ MN, and team of 90+ functional SMEs and Architects.Authored paper on “Blockchain as an alternate to Core Banking platforms”.Work through building consultative relationships with customers, evangelize solution and thought leadership, help prioritize technology agenda and identify specific programs that would drive - Customer Engagement, Revenue and Operational Productivity.Building portfolio of Outcome-driven solutions; develop Competency and Delivery Excellence to seed and grow customer engagements. Identify and led large transformational business opportunities.Developed CoEs and Partnerships encompassing - Solutions, Assets, and Partnerships for joint go to market. I. Engagement Banking; II. Core Banking & Lending; III. Process Transformation and Automation; IV. Payments

Chennai, In

Practices portfolio included: Retail Banking, CRM, Business Information Management and Big Data. Established DATA and Retail Banking as credible practices to penetrate new / existing accounts. Led Pre-Sales & Solutions; Program and Delivery oversight.

Mumbai, Maharashtra, In

Wealth Management venture funded by Sovereign Wealth Fund. Collective vision was to extend Weath Advisory services to Middle Bulge bracket customers.Led - Business Analytics, Systems and Platforms; Operations service Delivery; Quality.

Norwalk, Ct, Us

Part of the Global CIO team, and Business Transformation practice to deliver cross-functional initiatives globally. Designed lean processes and built digital platforms for Operations Transformation, Lower cost to serve, and reimagined digital Customer Experience to radically increase self-service. Partnered with CXOs and Country BUs leads to drive strategic initiatives and change. Product portfolio: Credit Cards, Sales Finance, Mortgage, Retail and Business Banking.Led development and roll-out of global technology platforms for - Loyalty Management, Digital Banking, Originations & Servicing, and Acquisition Integration. Mandate included: Business Transformation, Lean Six Sigma, Process Re-Design, Program Deployment, Change Management, Systems Architecture and Development of re-useable platforms for global deployment.Extensive work experience in 14+ countries, with intense exposure to working with senior managements and driving impact high global programs through executive sponsorship. Worked through diverse businesses in - Size, Portfolio, Organization maturity, and Life cycle. This provided for a unique platform to appeciate diverse cultures + sensitivities, across continents. Managed CXO relationships across regions and 30+ countries.Amazing period of life - full of learning and evolution!

Norwalk, Ct, Us

Managed service delivery through a network of Global Development Centers (GDCs), resource strength of ~ 3200 and program size of $120+ MN.Business Advisory, Global Sourcing, Service Delivery, Cost productivity, Resource management, Projects transition, Offshore PMO, Vendor Management, Contracts Negotiation

Norwalk, Ct, Us

- Led Strategy development for Services business, and Go-to-Market strategy. - Suuported Private Equity deals through in BPO/IT space by GE Capital, through industry and sectoral aanlysis.- Initiated relationships in Financial Services sector for Shared Services business.- Business Development for eLearning and Knowledge Services verticals

New Delhi, In

Delivered courses in partnership with full time faculty. Subject areas - Process Design, Process Modeling, E-Business.

Noida, Uttar Pradesh, In

Amongst most enriching periods of my professional life. Very fortunate to have been mentored by Dewang Mehta.- Part of study team for the first Nasscom-McKinsey Study on Strategy for India's Software & Services Industry- Led annual study covering growth and nuances of India's software industry, data submissions to Reserve Bank of India and Ministry of Commerce, Govt. of India- Led Year 2000 Compliance program, partnering with Planning Commission, Government of India, and working across industry and government corridors.- Formulation of policy for privatization of India's internet services sector- Partnered with SEBI (Securities and Exchange Board of India) to formulate policy framework for fostering Venture Capital industry in India- Authored a number of research and white papers to foster BPO, Internet, and Venture Capital industries.- Member of working groups in industry, Planning Commission, and Government of India

Masters In International Business, International Business

Venture Capitalist Development Program, Venture Capital

Global Mortgage Leadership Program, P&L Management, Operations, Risk Management, New Product Development, Marketing & Distribution

Alp (Accelerating Leadership Performance), Leadership Development Program

P. G. Diploma In Journalism, Journalism

Bachelor Of Commerce - Bcom (Honors), Accounting And Finance

Design Thinking For Innovation