Professionally, I hold +24 years of an interesting mix of expertise in leading large-scale programs delivery and enabling organizations in technology advancements and service delivery excellence. Passionate about driving large-scale & complex projects from initiation to closure using Agile Scrum methodology and executing significant technology initiatives, which gave new directions to organizational practices and brought tangible as well as intangible benefits to the organization.Presently working as Leader - Customer Success Manager with Cisco, Hyderabad and proactively leading a team of Sr. Project Managers for driving complex, large scale projects along with managing a large client portfolio. As the trusted advisor to customers across different product lines, I own responsibilities of entire Customer Success activities (e.g., onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).As a leader, I deliver transformational leadership so that team is highly motivated and engaged; act as an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.