Deepak Malhotra Email & Phone Number

Hyderabad, Telangana, India

Within the scope of present responsibilities, I am primarily accountable for leading complex, large-scale projects along with managing a large client portfolio and chairing discussions with Technology Heads of the clients - understanding their business goals and acquiring business based on the remarkable IT service delivery.I was handpicked to build a sustainable global delivery governance framework, tools & programs for harvesting best practices, performance optimization, scalability, security, reusability for delivery excellence, and customer delight; devise a global delivery review framework for kick-starting programs with the right basics.As a People Builder & Leader, I form & lead top-performing technical teams by being a magnet for talent, and developing their core skills to deliver world-class performance.

Hyderabad Area, India

While working with IMI Mobile, responsibilities were to spearhead a team of 8 members (direct & indirect) including 5 Sr. Project Managers and 3 Project Coordinators to drive, design, and implement projects, for short- and long-term strategic plans and ensure solutions meet existing and future scalability for business benefits. Besides, I lead all projects through aggressive project governance processes as well as present changes, issues, risks, and contingency plans to balance project resources, schedules, and scope. Moreover, I work closely with various departments like Development, Design, QA, Implementation & Networking in advocating target customer requirements and communicating the product requirements.Furthermore, I led the shipment of hardware to sites including finalizing the local vendor based on quotations offered and ensuring the shipment reaches safely & timely on the site.In addition, I interface with clients and deploy technology to build successful solutions for clients and handle multiple clients/projects simultaneously.

- Entrusted with the responsibility of planning, executing, monitoring, reviewing and driving new / ongoing developments, conducting and studying technological developments and taking care of new / ongoing deployments. - Leading a team of 15 personnel from Development, Design, QA, and Implementation departments in product development advocating target customer requirements, defining feature sets, and developing and communicating product requirements.

Skillfully handling a team of 8 personnel.Imparting training to the team members pertaining to Software Requirements and Functionality, ISO Quality Awareness, Quality Parameters, Analysing Customers Requirement and resolving their queries, training on Informix and company software.Preparing the performance reports for the team and for the individual team member.Ensuring that proper arrangements for the shift timings for the team and team individuals are made.Playing a vital role being the part of the development team, testing and analysis team.Process identification and deciding the future scope of work.Responsible for raising the invoices.Scrutinising the client’s issues & resolving the same in order to maintain good business relations with them.Entrusted with the responsibility of preparing implementation plans.Pivotal in handling the delivery phase coding as well as testing and code review.

To provide training to the team members on process/technical related issues and other non-process related things e.g. Handling and understanding Customer's requirement on e-mails, 3-G Technology, Quality Awareness, Customer satisfaction [C-Sat], How to write e-mails as per the instructions by the clients etc.•Daily, Weekly and Monthly performance metric generation.•Collaborating with the Client (Sprint PCS) for Quality, C-SAT and Product based issues on conference calls.•Weekly Business reviews with the Operations Manager to monitor health of the portfolio.•Also, given the responsibility of managing a Team of 16 Customer Care Specialists at the Daksh eCare Business Unit for Client servicing.•Quality checks on emails done by CCS and calibration with the in-house Quality dept.•Day end reporting on performance, and metrics achieved, as well as analysis of Average Handling Time.•Worked with the networking team and developed few programs in FOXPRO and VB for MIS purpose.

Take the supervisory calls of the team members.• Attending the conference calls with the clients regarding the different issue.• Also, has given the responsibility of managing a Team of 34 members in the absence of the team leader.• Assisted the Quality manager for checking the quality of the calls made by the team members. • Handling the outbound calls as telemarketer.

As an Account Manager was responsible for the following• To provide training to the team members on Software requirements and functionality, ISO Quality Awareness, Quality Parameters, Understanding Customers requirement and then giving them the solutions, training on Informix and company software to the bank staff of Punjab National Bank, Stat Bank Of Patiala, Bank of India, Union Bank Of India, Unted Western Bank etc.• Part of the design and development team.• Part of testing and analysis team.• Understanding User requirements.• Process identification and deciding the future scope of work.• Responsible for preparing Implementation plans.• Involved in the delivery phase coding • Testing and code review.