Deepak Malhotra Email & Phone Number

Hyderabad, Telangana, India

Within the scope of present responsibilities, I am primarily accountable for leading complex, large-scale projects along with managing a large client portfolio and chairing discussions with Technology Heads of the clients - understanding their business goals and acquiring business based on the remarkable IT service delivery.I was handpicked to build a.

Hyderabad Area, India

While working with IMI Mobile, responsibilities were to spearhead a team of 8 members (direct & indirect) including 5 Sr. Project Managers and 3 Project Coordinators to drive, design, and implement projects, for short- and long-term strategic plans and ensure solutions meet existing and future scalability for business benefits. Besides, I lead all projects.

- Entrusted with the responsibility of planning, executing, monitoring, reviewing and driving new / ongoing developments, conducting and studying technological developments and taking care of new / ongoing deployments. - Leading a team of 15 personnel from Development, Design, QA, and Implementation departments in product development advocating target.

Skillfully handling a team of 8 personnel.Imparting training to the team members pertaining to Software Requirements and Functionality, ISO Quality Awareness, Quality Parameters, Analysing Customers Requirement and resolving their queries, training on Informix and company software.Preparing the performance reports for the team and for the individual team.

• To provide training to the team members on process/technical related issues and other non-process related things e.g. Handling and understanding Customer's requirement on e-mails, 3-G Technology, Quality Awareness.
• Daily, Weekly and Monthly performance metric generation.
• Collaborating with the Client (Sprint PCS) for Quality, C-SAT and Product based issues on conference calls.
• Weekly Business reviews with the Operations Manager to monitor health of the portfolio.
• Also, given the responsibility of managing a Team of 16 Customer Care Specialists at the Daksh eCare Business Unit for Client servicing.
• Quality checks on emails done by CCS and calibration with the in-house Quality dept.

• Take the supervisory calls of the team members.
• Attending the conference calls with the clients regarding the different issue.
• Also, has given the responsibility of managing a Team of 34 members in the absence of the team leader.
• Assisted the Quality manager for checking the quality of the calls made by the team members.
• Handling the outbound calls as telemarketer.

• As an Account Manager was responsible for the following
• To provide training to the team members on Software requirements and functionality, ISO Quality Awareness, Quality Parameters, Understanding Customers requirement and then giving them the solutions, training on.
• Part of the design and development team.
• Part of testing and analysis team.
• Understanding User requirements.
• Process identification and deciding the future scope of work.