Deepak Manocha Email & Phone Number

United Arab Emirates

General Manager Marriott Marquis Dubai

United Arab Emirates

A multinational company engaged in payment technology solutions,media & ecommerce. With a presence across Asia,Europe and Africa

United Arab Emirates

A real estate investment firm with asset ownership and management of hotels, golf course, student housing and more.

Bengaluru, Karnataka, India

A 5 star luxury hotel in the heart of Bangalore, steps away from Cubbon Park.

Dubai, United Arab Emirates

Multi-brand complex of 478 rooms and Apartments of Marriott Hotel and Marriott Executive Apartments with, 6 F&B outlets, 14650 sq ft meeting space, pool, spa.During my time within Marriott Hotel & Marriott Executive Apartments, I lead and coordinated all the aspects of hotel service operations with full profit and loss quality, assurance responsibility. I standardised service and operations throughout the hotel by developing a quality assurance program that spanned both the properties. I successfully streamlined hotel operations, processes, and introduced process improvements that enhanced productivity. I built rapport with all staff to comply with and improved guest satisfaction standards.Among my achievements in this role, I:⇨ Placed Hotel amongst the Top performer in the region and achieved 23% Digital Room Night mix, helping to drive market share performance.⇨ Delivered active functional support and impeccable service to improve Guest Voice IRT by 3 points in 2016, 2017 and 2018 years for Hotels amongst Top 5 in the region. ⇨ Devised, developed, and formulated yearly solid cost management plans which resulted in a more than 70% flow through to budget from procurement, labour, and utility savings.⇨ Played an integral role in increasing 2 point within engagement Index with a focus on team development and internal growth as well as sustained negative turnover at 14.5% and positive at 12%.⇨ Devised and implemented strategy to grow walk-in covers in Restaurant & Bar and Catering driving lunch and dinner covers resulting in 10% growth.

United Arab Emirates

Marriott International UAE Business Council.

Dubai, United Arab Emirates

A 52 storey-hotel with 232 rooms, 3 F&B outlets, pool and spa in Dubai MarinaIn this role, I managed all hotel activities, with duties including hiring, firing, supervising, and staff training. I bridged the communication gap between hotel owners, consultants and in-house team by coordinating, planning, and, executing CAPEX projects worth AED 2.5M for the replacement of rooftop cooling towers and PRV.Following are highlights of the value I brought to the Marriott Harbour Hotel & Suites:⇨ Elevated market share index by 1% while city RevPAR decline 11% and 2015 market share index growth 14 pts, city RevPAR declined 9%.⇨ Contributed to the success of company progression by raising 13% in F&B revenues from restaurant repositioning, including execution of proof of concept "Project Canvas" - The Croft.⇨ Placed hotel amongst top 3 in the region by rendering exceptional guest service, resulting in increasing 4 point in guest intent to recommend each year, 2016 scores at 69.9.⇨ Commended by seniors for exemplary performance to improve 6% in GOP achieved from effective Cost Management practices, 2016 GOP margins at 51.4%.

Chandigarh Area, India

A Luxury Hotel with 165 rooms, 6 F&B Outlets, 8400 sq ft meeting space, pool & spa I oversaw operations by preparing policies and standard operating procedures, also implementing production, productivity, quality, and standards. I forged and sustained robust relationship in market brought local catering and room business e.g. IPL cricket team made the hotel its home base for 3yrs.Various key contributions:⇨ Acknowledged as a core participant in spearheading the pre-opening and positioning of 2nd JW Marriott Luxury Hotel in north of India.⇨ Comprehensively met and exceeded revenue targets to achieve 175% market share within 6 months.⇨ Consistently noted by executive for growing YoY Solid F&B by 28% from restaurants and catering.

Pune Area, India

A 153 rooms hotel with 3 F&B outlets, 9600 sq ft meeting space, pool & spa- Pre opening General Manager Hotel opened in May 2009 during Global Financial crisis and with in 3 months of opening was impacted by citywide Swine Flu epidemic. A challenging and rewarding assignment of opening and setting up the business and reverting to cost contingent measures. .- Hotel achieved market share 100+ and +ve GOP in 3 months of opening.- Led hotel to stay GOP +ve during 2008 GFC & citywide epidemic in 2008-2009 by building stronger relationships with Corporate accounts & implementing solid cost management.- Strong F&B growth by driving BPO segment towards lunch and hosting high capacity catering businesses.- Guest and Associate satisfaction scores amongst the top most in Asia Pacific region 2009-10.Hotel opened in May 2009 during tough business enviorenment of recession and as it began to start was again hit by Swine Flu epidemic originating from the city. It was challenging assignment opening and setting up a business and immediately reverting to cost contingent measures. .

Goa Marriott Resort & Spa

Jw Marriott Mumbai

Division head responsible for Front Office, House Keeping, Loss prevention, Recreation and Spa.Opened the Quan Spa Mumbai Y 2006Task force assignment at Courtyard Marriott Chennai,Project Max assignment at County Hall London, a Marriott Hotel and Peterborough Marriott.Task force assignments and Brand Standard audit help for Islamabad Marriott and Karanchi Marriott Y 2007

Jw Marriott Mumbai

Manager of the Year award 2004Best Front Office Operations Award Asia Pacific 2006

Hyatt Regency Delhi

Inventory Management, Revenue Management, Conersion of SPIRIT ( Hyatt Central Reservation system) from 1 way Interface to 2 way interface and all the business practices associated with it.

Senior Executive Leadership Program, Executive Education

Management, Marketing

Bachelor Of Commerce, Commerce

Tydhm, Hospitality

Aissce, Science

Activities and Societies: Air Sqn NCC Glider Pilot NCC

Hotel Management, Hospitality Administration/Management

Diploma Of Education, Hospitality Administration/Management