Deepak Menon

Deepak Menon Email and Phone Number

Sr Account Leadership Director, Marketing Operations for Lifesciences @ Accenture
dublin, dublin, ireland
Deepak Menon's Location
Mumbai, Maharashtra, India, India
Deepak Menon's Contact Details

Deepak Menon personal email

Deepak Menon phone numbers

About Deepak Menon

A Multi channel Marketing accomplished mission focused senior management professional with a rich experience of over 19 years in Digital Marketing, Content Production & Marketing Operations, Account Management with several reputed companies in service industry.Successful at building & leading a sophisticated digital marketing and service team’s with P&L responsibility up to $ 50 MN plus. A strategic leader with a clear sense of purpose and urgency when faced with diverse situational challenges during periods of both declining sales and rapid growth. Skilled at establishing operational excellence within culturally diverse environments, translating conceptual models into specific growth strategies, and planning/executing multi-faceted global business development campaigns designed to improve market share, gross revenue

Deepak Menon's Current Company Details
Accenture

Accenture

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Sr Account Leadership Director, Marketing Operations for Lifesciences
dublin, dublin, ireland
Website:
accenture.com
Employees:
407706
Deepak Menon Work Experience Details
  • Accenture
    Senior Managing Director : Global Marketing Operations For Lifesciences
    Accenture Jun 2024 - Present
    Mumbai, Maharashtra, India
    Head of Marketing Operations for LifeSciences
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  • Accenture
    Global Operations Lead : Marketing Operations Life Sciences
    Accenture Dec 2020 - Jun 2024
    Mumbai, Maharashtra, India
    Marketing Operations
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  • Accenture
    Vice President - Accenture Interactive Operations
    Accenture Dec 2015 - Dec 2020
    Mumbai
    Heads multi channel marketing activation led by data driven delivery for Life Sciences portfolio's. Highly experienced in efficiently setting up large scale marketing operations for clients & delivering bottom line improvements.
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  • Accenture
    General Manager : Digital Marketing Operations
    Accenture Nov 2011 - Nov 2015
    Mumbai Area, India
    Experience : Global Digital Account Management & Delivery. Integrated / Blended Service Delivery ( Services/Technology/Consulting)Digital Content Management System.Digital / Non Digital Content Production Services.Digital Project Management. Marketing Application Support Services. Market Engagement & Delivery. User Experience & Adoption services. Technology Exposure : AEM,CQ5, Site Core, Cegedium MI, aDAM, Teradata ( Marketing Applications )
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  • Accenture
    General Manager - Contact Center Operations
    Accenture Nov 2010 - Nov 2011
    Mumbai Area, India
    Experience in : Large sized 1000 plus FTE Contact Center Operations. End to End Customer Life Cycle Management Strategic Customer Experience Initiatives Experience in multi industry Contact Center Management - Telecom, Insurance, F&A Complex Contact Center Solutions & Architecture
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  • Hutchison 3G
    Senior Manager - Projects, Improvements & Strategic Planning
    Hutchison 3G Aug 2010 - Nov 2010
    To effectively lead cross functional projects/programmes that would deliver against an initiative on performance improvement, infrastructure and strategy. Do this via running key improvement/ implementation projects/programs or by supporting teams run the program as the Project Office.
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  • Hutchison 3G
    Senior Manager : Contact Center Operations
    Hutchison 3G Dec 2009 - Jul 2010
    Lead the Ireland Business Team Plan and implement the Operational Strategy by setting the right objectives for the departmentsManage performance of the department and ensure that all SLA's and targets are delivered as specifiedRelationship management with multiple stakeholdersContinuous improvement focus; for e.g. enhance customer experience, reduce costs etc.Issue Resolution; for e.g. manage outages, system issues etc.
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  • Accenture Services Pvt. Ltd.
    Operations Manager : Contact Center Operations
    Accenture Services Pvt. Ltd. 2007 - Nov 2009
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  • Accenture
    Deputy Manager : Contact Center Operations
    Accenture Sep 2007 - Aug 2009
    Planning & managing the KRY interface of client on delivery of operational Customer Care service, Operations management of all processes and personnel within the, client's delivery scope (250+ FTEs across front and back office, functions, including approx 100 off-shore). Responsible for leading of all operational services from meter to cash to ensure service delivered to appropriate DG measures, and cash collected in line with plan. Management of internal enablement organizations ie, Accenture.
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  • Accenture
    Team Lead - Customer Support
    Accenture Feb 2004 - Jun 2005
    Ensuring the operational stabilisation of off-shored functions, and supporting future off-shoring activities.Accountable for:Maintaining client servicing SLA's; streamlining onsite and offshore delivery model to bring more value to the customer.Project QA, client satisfaction, and project team performance Communicating Productivity, Accuracy and Compliance issues with Accenture employees on a weekly basis.Measuring and monitoring initiatives for six lines of businesses like DSL, EDSL, DSL-Chat, DSL-Billing, DSL-E-Mail and SST-Chat.
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  • Sitel India Pvt. Ltd
    Team Leader - Customer Support
    Sitel India Pvt. Ltd Jan 2003 - Jan 2004
    Handling 20 people, who provides customer support to international clients (Voice Based).Service Delivery Manager to ensure client's contractual goals are achieved while providing CSP (Agents) with Operational support.HighlightsEscalated several events to senior management, account teams and other operational departments.Assisted the Service Delivery Manager, ensure that effective procedures are in place including resource management for rosters and holidays, call management, and general operational requirements are covered.Functioned as the Service Delivery Manager provide monthly reporting that meets client requirements and provide feedback to management.AwardsTeam of the Month for achieving the specified matrix given by the client Team of the Week for achieving the weekly targets.
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  • Maxcom Ltd
    Mumbai Senior Sales Executive
    Maxcom Ltd Jun 2002 - Dec 2002
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Deepak Menon Skills

Databases Pl/sql Oracle Sql Python Oracle Reports Data Warehousing Microsoft Sql Server Requirements Analysis Java Enterprise Edition Sdlc Software Development Obiee Jscript Odi Amazon Redshift Snaplogic Json Microstrategy Microstrategy Reporting Reltio Technical Architecture Master Data Management Data Architects Data Architecture Diyotta Hive Crm Team Management Management Strategy Performance Management Operations Management Service Delivery Cross Functional Team Leadership Process Improvement Vendor Management Business Process Improvement Telecommunications Leadership Program Management Bpo Business Intelligence Outsourcing Six Sigma Change Management Call Centers Sla Project Planning Training Analysis Human Resources Business Development Customer Relationship Management Quality Assurance Process Engineering Sales Digital Marketing Prince2 Pmp Project Management Business Process Outsourcing Call Center Operational Excellence Web Content Management Enterprise Content Management Digital Project Management Digital Strategy Digital Production Engagement Management

Deepak Menon Education Details

  • United Business Institutes, Belgium
    United Business Institutes, Belgium
    Grade A
  • Mumbai University In The
    Mumbai University In The
    Grade B

Frequently Asked Questions about Deepak Menon

What company does Deepak Menon work for?

Deepak Menon works for Accenture

What is Deepak Menon's role at the current company?

Deepak Menon's current role is Sr Account Leadership Director, Marketing Operations for Lifesciences.

What is Deepak Menon's email address?

Deepak Menon's email address is de****@****tes.com

What is Deepak Menon's direct phone number?

Deepak Menon's direct phone number is (877) 889*****

What schools did Deepak Menon attend?

Deepak Menon attended United Business Institutes, Belgium, Mumbai University In The.

What are some of Deepak Menon's interests?

Deepak Menon has interest in Human Rights, Children, Education.

What skills is Deepak Menon known for?

Deepak Menon has skills like Databases, Pl/sql, Oracle, Sql, Python, Oracle Reports, Data Warehousing, Microsoft Sql Server, Requirements Analysis, Java Enterprise Edition, Sdlc, Software Development.

Who are Deepak Menon's colleagues?

Deepak Menon's colleagues are Siva N Durga Kalyani Yerramsetti, Carolina Le Fort (She/her), Shruti Sonpatki, Silas Mesquita, Josue Arese, Jukka Kinosmaa, Francisco Silva.

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