Leading the business banking transformation initiative to modernise and re-platform a bank grown asset. Standardising and improving engineering practices and processes. Leading multiple cross skilled squads to help deliver key business outcome’s through thought leadership and strategic growth methods and mindset. Fostering an innovation culture to fail fast and pivot mindset, to bring up an innovative and mutual growth culture. Working alongside multiple vendor partners and getting the best out of the partner ecosystem.

Delivery Lead- Managed Services. Accountable for managed service contracts for Infosys for NAB account. Leading and driving innovations and service delivery across managed service contracts for payments, risk and support and digital engagements. Responsible for relationship and stakeholder management in an ever evolving and dynamic environment.Expertise in various project/program/delivery management methodologies, Agile and DevOps, with relevant certifications and coaching experience at Enterprise level.Roles and Responsibilities include:-1) Contract management, negotiations and renewals.2) Ensuring all agreed KPI’s and SLA’s are met and adhered to.3) Third party engagement and ensuring end to end service delivery.4) Recruitment, on-boarding and coaching staff.5) Leading engineers, testers and business analysts to ensure that support services are provided as agreed at contracted service agreements.6) Monthly reporting and invoicing for active managed service contracts.7) Defining, documenting, and agreeing on support processes including incident and problem management, enhancements and change management/release process.8) Facilitation of regular meetings to discuss support issues and processes.9) Involvement in the determination of support contract development.10) Conducting monthly management review meetings with C level stakeholders to review service delivery for active contracts, agree improvements and effect necessary changes, as agreed.11) Conduct fortnightly technology review meetings to review technology debt, associated risks and discuss mitigation plans.12) Conduct monthly reviews with stakeholders, to discuss and action technology and migration strategies for existing assets( cloud, micro services etc).

National Broadband Network has been a multi-billion dollar initiative by Australian Government to facilitate high speed internet to millions of Australian households, individuals and business, alike. Overall accountable for cross platform delivery for Testing services for NBN. Responsibilities include providing strategic test direction, succession planning, financial management, multi tiered stakeholder management, Risk, issues and escalation management. Highly Adept in managing large and cross functional onshore/offshore teams. Led the transition from traditional testing to DevOps transition in a purely Agile framework. Instrumental in implementing multiple Agile testing frameworks across functional and non functional testing.

New Payments Platform was a multi-million dollar initiative to enable real time payments and settlement between various participating banks and financial institutions.Responsibilities included providing Program test direction, defining test scope, objectives and outcomes, high level planning, scheduling and tracking, budget management, stakeholder management, risk and issue management, resource planning and team management across multiple locations (offshore and Onshore).Pioneered Integrated Acceptance Testing, as a new practice, which was a significant deviation from traditional testing practice of SIT/UAT, leading to a more effective, practical approach uniting IT and Business objectives together, helping achieve cost, effort and outcome optimisation and better business satisfaction.

Senior Test Manager in Westpac Banking Corporation for Back Book Migration, as part of Lloyds Integration Program, which was a multimillion dollar initiative to merge Consumer Finance Australia Limited (Acquired by Westpac) to Westpac and St George equipment finance portfolio.