Deepak Singh Email & Phone Number

Ulhasnagar, Mh, In

Andheri

Noida, Uttar Pradesh, India

• Proficient at managing and leading large teams• Efficient in carrying out customer-centric operations• Proven skill in customer communication and team leadership• Management style characterized by a focus on discipline and high ethical standards, prioritization and keeping focus on mission critical objectives of securing key clients and business continuity• Formulate, Track and Monitor key productivity• Generate reports for tracking, forecasting and client reporting• Provide clients with a professional and accurate response to their queries and deliver quality service in a timely manner• Schedule weekly/monthly operational plans and organize resource based on availability and recruitment to ensure successful delivery• Mentoring/Coaching the team members towards right direction• Recruiting trainees and experienced staff as per the project requirement• Engaging with other managers to understand the issue areas/best practices and work towards achieving the objectives of the organization• Client interaction via mails or calls on day to day basis• Organizing weekly quality meeting with team

• Well-versed with NSA (No Surprise Act) & TDI (Texas Department ofInsurance)• Preparing process dashboard and team performance reports• Handling daily client calls• Primary focus on SLA. Attain SLA through effective management of the daily operations of the team• Motivating associates through effective management, career development and implementation of reporting mechanism• Analyzing inventory and finding trends• Conducting quality audits and resolving any discrepancy related to it• Performance feedback session with the associates• Working with the managers to develop plans to achieve desired performance level• Propagating positive attitude across the team to drive business results• Managing productivity, quality and attendance for the team