I am a support technician for BouMatic robots and other farm equipments. Help customers to understand the product better and make sure all equipment working good, provide them with the support and setup.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities• Managed scheduling for store shifts to accomplish proper staffing at all times• Trained and managed associates in customer service and sales techniques.• Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.

• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.• Performed as integral staff member in streamlining opening and closing procedures.• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.• Marked-down clearance items and relocated merchandise to proper store areas.

• Unloaded incoming trucks and properly staged inventory for processing.• Stocked shelves, racks, and cases with new or transferred merchandise.• Followed procedures at all times for personal and team safety.• Received training on power driven machine.

• Investigated fraudulent activities done on Amazon and take appropriate corrective actions to eliminate online e-commerce risk.• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.• Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.• Monitored and educated sellers on product standards and quality standards to achieve high customer satisfaction.

• Provided technical support to Intel clients.• Determined hardware and network system issues using effective troubleshooting techniques.• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.• Removed malware, ransomware and other threats from laptops and desktop systems.• Installed, modified and repaired software and hardware to resolve technical issues.• Implemented new techniques to resolve cases in a better and quicker way.• Supervised a group to achieve targets and on time delivery support.

• Worked to create improvements that optimized production.• Worked closely with Fixture designing team, reading blueprints, suggest tolerance and other changes.• Worked with R&D to gain experience about the department• Hands-on experience on machining of gear fork shifter, connecting rods, rocker arm for various clients.• Helped at CNC workshop, worked on FANUC and SEIMENS machines.• Commissioning and tuning of instruments.• Closely observed every process involved in machine and product manufacturing.• Completed In-plant Industrial Training at Sansera Engineering Pvt. Ltd.

• Worked as an intern at the largest iron and steel manufacturing plant of Asia - Bhilai Steel Plant• Performed walks of manufacturing units with HOD to make sure every process is performed in right manner and rules are followed• Closely watched the working of blast furnaces, decarburization, hot blasting, casting, molding and final machining. Final testing is done before sending product out of the plant• Watched all processes like melting, casting, molding, finishing, and machining of all the steel products performed Rails are the major product of the plant.