- Leading placements and training team- Corporate Relation Management- Training & Development - Process Improvement

- To help upGrad learners write a kick-ass resume-. Empower the learners with essential interview tips- Coaching aspirants on how to tackle key HR questions- Help learners come up with a strategy to shape their career

- Provide in-depth training for new joinees for India, Singapore and Philippines office- Provide on-going training for existing team for India, Singapore and Philippines office- Identify training needs and devise an annual and monthly calendar for it- Manage annual training budgets - Identify and develop content for training on behavioral skills for the team- Training assessments to check understanding and implementation of training conducted- Assist sales by presenting… Show more - Provide in-depth training for new joinees for India, Singapore and Philippines office- Provide on-going training for existing team for India, Singapore and Philippines office- Identify training needs and devise an annual and monthly calendar for it- Manage annual training budgets - Identify and develop content for training on behavioral skills for the team- Training assessments to check understanding and implementation of training conducted- Assist sales by presenting our reporting capabilities, their ROI and value provided by our services Show less

Client management:- Act as primary point of contact for clients to maintain relationship - Handle BARE systems / reports training for clients- Responsible for development, optimization & delivery of client projects- Build reports and set up the questionnaire(s) in close consultation with client & project management.- Masters and maintains knowledge of client's business, competition, and latest industry news and trends.- Giving value added recommendations & solutions to… Show more Client management:- Act as primary point of contact for clients to maintain relationship - Handle BARE systems / reports training for clients- Responsible for development, optimization & delivery of client projects- Build reports and set up the questionnaire(s) in close consultation with client & project management.- Masters and maintains knowledge of client's business, competition, and latest industry news and trends.- Giving value added recommendations & solutions to clients. Project Management : - Planning and allocation of resources effectively - To identify Operational/ Fieldwork issues and recommend solutions- Interact and co-ordinate with resource teams, Operations & Editing Teams to ensure agreed service levels- Follow up and control project quality by spot checking Show less

- KRA was to act as the primary point-of-contact between the client and the company- To ensure client satisfaction through the entire life cycle of the project- Handle all client complaints, queries and provide timely solutions- Attend events, seminars, and expos to promote business and meet new clients

- Joined as a Freelance Market research associate with AC Neilsen. - KRA was to visit various Business Organizations and acquire data as requested by client from various sectors.

2nd Jan 2006 – 4th Feb 2010 FITNESS FORCE TECHNOLOGIES PVT. LTD. - Was hired as a Customer Service Associate- KRA included providing excellent customer service to Indian and International clients- Contacting key accounts from time-to-time to ensure client satisfaction- KRA also included dashboard updating, maintaining regular reports and client presentations.