Deepak P Email & Phone Number

Toronto, Ontario, Canada

Test Quality Engineering in IVR-Cyara |Genesys | Accessibility | MOBILE|API Testing | Agile | Core Banking-| Health Care|• Working as Quality Engineering Lead in Tangerine Bank Manages 2 Major Projects for IVR-Gensys and Case Manager• Working on Cyara automation, Genesys, Chatbot testing, Case Manage, Accessibility, Mobile Application testing , REST/API testing using Postman and coordinates offshore team.• Working in Agile Methodologyo Involve in daily stand upo Sprint Planningo Sprint User story walk through to Businesso Sprint Retro• Working experience in Synthetic Environment/CICD• Coordinate Production Incidents team and Perform Production Acceptance Testing.• Genesys /Agent or WDE Testing:o Agent Skilling using Geneys Admin.o Call Routings Different Dept.’s/Call Transfers/Consultationo Estimated Wait Timeo GRAT Rules/ HOOP_Skillingo Voice Biometricso Web /Chatbot to agentso Call Back Web/IVRo Agent Emailso IVR Testing• Speech Miner• Experienced in coordinating with Business Analyst at various stages of QE life cycle• Chair Defect Triage• Coordinate with Business for requirement gatherings and Business testing & Demo.• Release Planning and support deployment• Involved in audits

Bengaluru Area, India

Tangerine Bank, operating as Tangerine, is a Canadian direct bank and a subsidiary of Scotiabank. It offers no-fee chequing and savings accounts, Guaranteed Investment Certificates (GIC), mortgages, and mutual funds (through a subsidiary). Many savings and investment products are eligible for registration under a Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), or Registered Retirement Income Fund (RRIF).Tangerine isn’t a typical bank. They don’t have branches, but rather a few physical café and pop-up locations and a network of automated banking machines. It’s primarily an online bank that focuses on offering no-fee daily banking products and services through multiple touch points, including its mobile banking app, complete with advanced biometric technology.

Toronto, Ontario, Canada

• Leading the team right from requirements gathering till closure• Ensure the project is always in stable state to deliver on time.• Guide the team on both functional and technical point, so that the team will not have any road blocks in the project.• Help PM in the annual and mid-year appraisal process• Assist project manager in the project coordination/management.• Report the status with alarms, explanations and solutions; • Promptly escalate issues to the reporting manager• Track and resolve issues• Target - Zero surprises; proactively react to the surprises with the detailed written explanation• Chair triage team to ensure defects are resolved on time.• Chair the team for weekly meetings/ OffShore Weekly Delivery Highlights Discussion with team.• Ensure banking functionality KT has been provided to each resource in my team.• Provide new ideas to the team like automating IVR system.• Drive automation which could result in cost savings• Best practices to be followed based on the lessons learnt and follow quality assurance measures• Aligning resource to specific projects based on there functional and Technical expertise.• Upgrading skills aligning to the resource capability/competency• Understanding the Functional Requirement Document and Functional Specifications of the Application.• Involved in Business calls to understand the requirements.• Responsible for Functionality, System, QA and Regression testing.• Upload and maintain the test cases, Requirements, Mapping of requirements to test cases & results in HP QC or ALM regularly.• Involved in Test cases and Test results review calls with Team and Business.• Take ownership of the team’s deliverables and effectively handled it.• Involved in Peer Review In and Out of Project.

Bangalore

• Understanding the Requirements and Functional Specifications of the Application.• Involved in Business calls to understand the requirements.• Preparation of Test plan.• Designing of test cases based on functional Specification documents.• Involved in test execution and posting defects in QC.• Involved in creating Claims online using CPW tool.• Responsible for Functionality, System, QA and Regression testing.• Upload and maintain the test cases & results in ALM (HP QC) regularly.• Interaction with developers to resolve technical queries.• Involved in Test cases and Test results review calls with Team and Business.• Preparation of Status Report on a daily basis.• Involved in Peer Review In and Out of Project.• Acted as chairperson in client calls.• Presenting Project to client • Preparing Summary and audit report

Bangalore

• Understanding the Requirements and Functional Specifications of the Application.• Involved in Business calls to understand the requirements.• Preparation of Test plan.• Designing of test cases based on functional Specification documents.• Involved in test execution and posting defects in QC.• Involved both in Batch and Online job execution.• Responsible for Functionality, System, QA and Regression testing.• Preparation of data using Ben Admin tool• Upload and maintain the test cases & results in QC regularly.• Pulling and Preparing Test and Defect Extract form Quality centre.• Interaction with developers to resolve technical queries.• Involved in Test cases and Test results review calls with Team and Business.• Preparation of Status Report on a daily basis.• Involved in Peer Review In and Out of Project.• Worked as a lead for a period of 4 months and have lead the team successfully• Preparation of Estimations for the projects, Requirements & Data checklists.• Maintaining the required documents in the shared drive for audit purposes.• Attending Daily Status calls with Onshore Manager and Business.• Acted as a chairperson in client calls• Involved in War-Room Calls• Involved in Preparing Lesson-Learnt Documents• Handled Production Support QA and Successfully Tested the Tickets in time.