-Performed deep audits of Sydney and Canberra branches to assess compliance with MOPP standards.-Reviewed audit and monitoring reports related to consumer and client activities.-Monitoring of High Volume transactions and reporting of TTR to AUSTRAC within specific time period.-Analysing and approving PEP customer transactions-Completing KYC for customers by performing due diligence procedures , and filing SuspiciousMatterReports (SMR)-Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.-Developed and delivered compliance training to team members-Transformed underperforming teams into productive, profitable teams.-Assessed each location's individual and team performances, analysing data trends to determine bestmethods to improve sales results.

-Cultivated customer loyalty, promoted repeat customers and improved sales.-Ordering and clearing the currency from Travelex-Selling and Purchasing the currencies from the customer-Maintaining the transactions in computers in order to record it and generate the receipts-Met and exceeded target sales and productivity goals by more than ten percentage in 2017-Promoted as Branch In-charge for Chatswood-Increased profit by more than five percentages in first two quarters of this year.-Educated customers on promotions to enhance sales

-Collaborated with vendors to locate replacement components and resolve advanced problems.-Removed malware, ransomware and other threats from laptops and desktop systems.-Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems-Usage of ticketing systems and a variety of diagnostic tools for solving the technical glitches and process the actions.-Installed software, modified and repaired hardware and resolved technical issues.-Log reported bugs to engineering team via bug reporting platforms. Resolved user issues in clear, courteous and straightforward manner.-Followed up with clients to ensure optimal customer satisfaction.-Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.