As a Customer Experience Representative at British Airways, I provide a differentiated service to our premium customers throughout the ground journey, from check-in to arrivals. I also identify and maximize revenue opportunities, collecting payments for ancillary services such as seat upgrades, baggage fees, and lounge access. I use my expertise in customer relationship management (CRM), customer engagement, and communication to enhance customer satisfaction and loyalty, resolving any problems efficiently and effectively. I have a diverse and global background in sales, marketing, client relations, and financial management, with experience in various sectors and industries. I hold a Master of Science in International Business Management from Kingston University, where I gained in-depth knowledge of marketing, buyer behavior, and global business strategies. I also have an MBA in Human Resources and Marketing from Bharathiar University, where I developed skills in leadership, teamwork, and project management. I am passionate about harnessing the power of data to drive business decisions and solutions, using web analytics, SEO, and social media tools. I am eager to connect with professionals, share insights, and collaborate on projects that turn data into actionable outcomes.