Senior Business Process Analyst
CurrentProject Management: Led a team of business analysts responsible for the deployment of Service Desk under the agile methodology on Salesforce, ensuring project delivery within budget and timeline. Monitored progress, ensured timely availability of features, and managed data migration while also ensuring effective tracking, monitoring, and status reporting.(Live for 30 users).Requirement Gathering:Proficient in analyzing and documenting business requirements, leading process analysis… Show more Project Management: Led a team of business analysts responsible for the deployment of Service Desk under the agile methodology on Salesforce, ensuring project delivery within budget and timeline. Monitored progress, ensured timely availability of features, and managed data migration while also ensuring effective tracking, monitoring, and status reporting.(Live for 30 users).Requirement Gathering:Proficient in analyzing and documenting business requirements, leading process analysis discussions and workshops with business users understanding the process pain points, and creating comprehensive workflows for different user personas (Sales, Services, and Credit teams)Developed the business requirement document, user workflows and screens for different Business Teams which would help guide development for Loan Origination System (LOS) on Salesforce. Defined the user stories based on the workflows from the requirement document which assisted the technical teams in translating and understanding the high level requirement.Managing the sprint delivery governed by agile methodology by decisioning on the logical group of features that would get delivered in each of the sprints,Cross Functional Collaboration: Proven track record of fostering cross-functional collaboration, aligning business/development/operational teams interests, and facilitating effective communication to drive successful business outcomes as a Business AnalystProcess Optimization: Identified an area of improvement in the loan application process, researched for the tool, prepared user flows and designed a that will reduce the manual efforts of the Sales user personas by 33% thereby increasing the productivity.CRM Implementation: Extensive experience in designing and implementing CRM systems (LeadSquared & Salesforce) for 200+ users, including defining user workflows and stories. Develop phase-wise roadmap for launching CRM features catering to the B2C & B2B requirements. Show less
