Taking care of online order fulfillment for Canada sales operations.

Responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, etc.) and software.Present LOB: US NEQ OOW CHATResponsible for providing telephone support for customers on operation or maintenance of Dell products. • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. • Responsible for EWS, Total solutions, and warranty extension… Show more Responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, etc.) and software.Present LOB: US NEQ OOW CHATResponsible for providing telephone support for customers on operation or maintenance of Dell products. • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. • Responsible for EWS, Total solutions, and warranty extension sales. • Performs work in accordance to standardized policies and procedures. • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. • Documents problems in the support solution database for diagnostics and solution implementation. • Ensure proper escalation procedures are followed. • Responsible for customer satisfaction through effective handling of customer problems. • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills. Tools used: Delta, Dell Serv, and Dell connect, HFN, Moxie-chat and email, SPMD, Oracle Knowledge base.Previous LOB: UK Voice, Chat and Email In warranty Technical Support.As In warranty technical support, provided technical support to customers having an active hardware warranty on the Dell systems.Also Worked as an Acting (Tech Support Supervisor/Dispatcher) in UKI Email Process Also as a Gurgaon Dell Site Volunteer Photographer:•Volunteered and participated in Dell’s ERP and Employment Branding Campaign.•Have been shortlisted and selected for a professional photo shoot.•Recently covered GSD Live Fair held in Dell Gurgaon Site in 2015.•Covered RISE event in Sept 2015 in Dell Gurgaon. Show less

Responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, etc.) and software.

Being a DM I was responsible for all the activities of the Department.For my Department I Prepare the PO (Purchase Order), STO (Stock Transfer Order),And make plans for the achievement of Sales Target, up-date the sales prices of theProduct, dealing the High Profile Customer, guide the CSA for the improvement of theSales Volume, checking the Display, Solving the query of the customer and of theStaff, encourage the staff for the improvement of sales.

Worked as a Customer Care Executive (C.C.E)

Worked as a Company Sales Executive (C.S.E).Job Responsibilities:-Appointing new Dealers and to Manage them-Handling sales and Service of IFB in North Delhi-Handing counter Sales (mainly of Sargam Electronics, Pitam Pura).