- Identify gaps in the global markets, pick opportunities, engage with prospects, develop propositions, present products and oversee business strategy- Engage in business networking with prospects and clients- Build profitable business models for E bicycles and bicycles- Pursue sales progress to ensure that financial/corporate goals are being met

• Collaborate with sales and customer insights team to launch feature rich products, meeting customer needs for increased revenue and profitability• Manage P&L by increasing product contribution• Increased profitability of Premium Range of bicycles by 1.6X%. Instrumental in market share gain of 0.6% in FY 20-21 after 4 years of decline• Scenario Planning & Business case preparation for new products in bicycles and e-bicycles segment• Portfolio rationalization using platform… Show more • Collaborate with sales and customer insights team to launch feature rich products, meeting customer needs for increased revenue and profitability• Manage P&L by increasing product contribution• Increased profitability of Premium Range of bicycles by 1.6X%. Instrumental in market share gain of 0.6% in FY 20-21 after 4 years of decline• Scenario Planning & Business case preparation for new products in bicycles and e-bicycles segment• Portfolio rationalization using platform approach, reducing variety from 100+ to less than 50 SKUs while increasing sales volume• Conducted market Sales Trend and Technology Trend Study Specific to Personal Mobility – Current and Future Market Study [Related and Cross Industry trend application]• Steered TI’s re-entry into the EV space by launching the E bicycles in FY22. Show less

• Brand Management – Create business plan and map P&L Targets• Portfolio Management – Product Design, Development, SKU rationalization and Inventory management• Sales and aftersales – Product placement, counter breadth and depth expansion, warranty fulfilment• Supply Chain Management – Sourcing and vendor development, cost negotiation , vendor production planning

• Administering budget for Tele-Research and E – Commerce Business Units • Forecasting revenue, setting objectives and allocating resources to achieve the target • Monitoring, identifying and resolving performance, behaviour and attendance issues • Interviewing and hiring personnel as per need arises • Managing reward & recognition for employee performances along with discipline management

• Build and lead the training team to aid the organization.• Deliver behavioural training to members of the middle level management and the senior management team.

• Develop, facilitate and document personal development programs for all supervisors.• Identify training needs within the organization and chart out training programs based on production processes and organizational changes.• Conduct orientation sessions and arrange on-the-job training for new hires and existing employees.• Monitor staff through training programs ensuring personal and organizational targets are achieved.

• Soft Skills Training - Training new hires on corporate culture, business etiquette, people handling skills and presentation skills.• Leadership development training.• Designing training material.• Interaction with the client to understand changing training requirements.

• Conduct training programs in communication skills, behavioral and product & process• Design and deliver behavioral training programs for the associates, team leads and members of the support functions.• Identify soft skills training needs across functions and develop course material to deliver training on the same. • Conduct programs on effective communication for employees based on requests.• Identify behavioral training needs for the organization, propose action plans and… Show more • Conduct training programs in communication skills, behavioral and product & process• Design and deliver behavioral training programs for the associates, team leads and members of the support functions.• Identify soft skills training needs across functions and develop course material to deliver training on the same. • Conduct programs on effective communication for employees based on requests.• Identify behavioral training needs for the organization, propose action plans and implement the approved programs. Show less

• Tutor new recruits about the process in hand.• Educate new recruits in handling diverse call scenarios in loans collections process.• Coach, mentor and evaluate agents for telecom process.• Train tele-sales executives in up-selling of value added services.• Mentor and monitor the progress of the new recruits in the work floor.• Develop and update training modules for the product and process training team.• Train new recruits in US voice, accent and culture.•… Show more • Tutor new recruits about the process in hand.• Educate new recruits in handling diverse call scenarios in loans collections process.• Coach, mentor and evaluate agents for telecom process.• Train tele-sales executives in up-selling of value added services.• Mentor and monitor the progress of the new recruits in the work floor.• Develop and update training modules for the product and process training team.• Train new recruits in US voice, accent and culture.• Coordinate and implement all activities related to training programs, including course and sending out invitations to participants, instructor scheduling, maintaining sign-in records, ensuring correct room set-up and equipment, creating and ordering materials and maintaining inventory. Show less

• Business development for a large scale business information provider based in the US• Handling direct marketing campaigns as well as collections for US projects.• Handling inbound and outbound calls for customer service.• Escalation handling and dispute resolution• Mentoring to increase individual productivity of new recruits.• Evaluating new recruit performances at regular intervals