Deepak Sharma
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Deepak Sharma Email & Phone Number

COO (Customer Success, Delivery and Operations) at GreyOrange
Location: Mountain View, California, United States 12 work roles 2 schools
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Current company
GreyOrange
Role
COO (Customer Success, Delivery and Operations)
Location
Mountain View, California, United States
Company size
51 employees

Who is Deepak Sharma? Overview

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Quick answer

Deepak Sharma is listed as COO (Customer Success, Delivery and Operations) at GreyOrange, a company with 51 employees, based in Mountain View, California, United States. AeroLeads shows a matched LinkedIn profile for Deepak Sharma.

Deepak Sharma previously worked as Chief Client Strategy Officer at Photon and SVP Client Strategy & Innovation at Photon. Deepak Sharma holds B.E. (Hons), Chemical Engineering from Birla Institute Of Technology And Science, Pilani.

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GreyOrange

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Profile bio

About Deepak Sharma

Strong strategy and operational leader in Customer Success (CS). Skilled in crafting and scaling Customer Success frameworks/practices, professional services and research/analytics departments to predict churn and drive exponential client revenue expansion. Known as the operational C-suite leader that can motivate, inspire and lead people to “get stuff done”. The CS model has grown account revenue by 20%-25%, enhanced NPS/Customer Effort Scores by 20%-30% in first two years and created a pipeline of $90M+ for the next 2-3 years.Built and scaled the group across US and India with a proposal win rate of 87% , executing ~30 key engagements/year with over $20M of pull thru revenue in first two years, operating at ~ 60% gross margin. Regular thought leadership speaker at several CS events (e.g. Gainsight Pulse, Totango CS...), published over 25+ articles in WSJ, Deloitte & Photon white papers and various othersLeading the Gen AI pivot for the organization. This entailed creating a Gen AI accelerator offering, Innovation lab and a Gen AI academy. The accelerators have an 85% success rate resulting in over $8M in sales in the first six months with several clients in live production and the potential of $30M+ over next 2 years. Implementing CAP (Capability - Adoption - Productivity) scorecard internally and externally for clients✔AREAS OF FOCUSCustomer Success | Customer Experience | Gen AI | Digital Transformations | XaaS | Services Transformations | Support Experience✔CONTACT MEEmail: deepakcsai@gmail.comTelephone: 408-666-6723

Current workplace

Deepak Sharma's current company

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GreyOrange
Greyorange
COO (Customer Success, Delivery and Operations)
Mountain View, CA, US
Website
photon.in
Employees
51
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Company profile
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12 roles

Deepak Sharma work experience

A career timeline built from the work history available for this profile.

Coo (Customer Success, Delivery And Operations)

Greyorange

Mountain View, CA, US

Chief Client Strategy Officer

Current
Photon

London, GB

I own and drive our Client Success (in partnership with CS/Account mgt), Strategy consulting and Pre-sales group between US and India. In line with the digital innovation DNA of Photon, the group is set up in unique and innovative ways.Client Success/Outcomes: Designed and established an outcome led Customer Value Scorecard that has enabled us to generate.

Sep 2023 - Present

Svp Client Strategy & Innovation

Photon

London, GB

Nov 2021 - Sep 2023

Advisory Board Member

Current
Rochester Institute Of Technology

Rochester, NY, US

Excited and honored to serve on the board of the Management Information Systems (MIS) program at RIT (my alma mater). The MIS program is in the top 10 programs in the country!

Apr 2023 - Present

Executive Advisor

Current
Eltropy

Santa Clara, California, US

Advisor to CEO and C-suite.

Nov 2021 - Present

Executive Advisor

Current
Groundhog

Milpitas, California, US

Advisor to CEO & C-suite

Nov 2021 - Present

Managing Director

Deloitte

Worldwide, OO

Direct the performance and delivery of Deloitte’s Customer Success (CS) practice focused on driving customer and digital experience transformation efforts across a diverse portfolio of Fortune 500 clients. Assess client needs to build and present value-added services specializing in business transformation and customer success. Designed and rolled out CS.

Jun 2014 - Nov 2021

Board Member

Bitsaa Int.

Sunnyvale, CA, US

Jun 2010 - Aug 2018

Board Member

Community Services Agency
Jun 2010 - Apr 2016

Associate Partner, Strategy & Analytics | Digital Marketing | Digital Front Office

Ibm Gbs

Steered a diverse portfolio of business transformation projects for high-profile clients. Served as a contributing member of a dynamic team focused on building and delivering solutions to enhance performance across IBM’s B2B customer experience initiatives.

May 2006 - May 2014

Strategy Consulting Volunteer

Taproot Foundation

San Francisco, California, US

Jan 2009 - Jan 2012

Staff Product Marketing Manager | Sales | Marketing | Pricing Strategy

Cypress Semiconductor Corporation

San Jose, CA, US

Managed product lines with revenue of $40M+/year and team size of 150+ responsible for product management, application, support and marketing for same.

Feb 1998 - Apr 2006
Team & coworkers

Colleagues at GreyOrange

Other employees you can reach at photon.in. View company contacts for 51 employees →

AG Arunkumar G Arunkumar G Colleague at Greyorange Chennai, Tamil Nadu, India, India View → AP Arun Panta Arun Panta Colleague at Greyorange Las Vegas, Nevada, United States, United States View → GP Gayathri Palaniraj Gayathri Palaniraj Colleague at Greyorange Chengalpattu, Tamil Nadu, India, India View → PG Piyali Gupta Piyali Gupta Colleague at Greyorange Chengalpattu, Tamil Nadu, India, India View → NC Naveen Ch Naveen Ch Colleague at Greyorange Bengaluru, Karnataka, India, India View → KP Krishna Priya K Krishna Priya K Colleague at Greyorange Chennai, Tamil Nadu, India, India View → PS Poongodi Subramaniam Poongodi Subramaniam Colleague at Greyorange Chennai, Tamil Nadu, India, India View → BB Bharath Bharath Bharath Bharath Colleague at Greyorange Chengalpattu, Tamil Nadu, India, India View → SB Saikrishna Bandaru Saikrishna Bandaru Colleague at Greyorange Andhra Pradesh, India, India View → DK Dinesh Kumar Dinesh Kumar Colleague at Greyorange Tamil Nadu, India, India View →
2 education records

Deepak Sharma education

B.E. (Hons), Chemical Engineering

Birla Institute Of Technology And Science, Pilani

M.B.A., Marketing & Finance

Rochester Institute Of Technology
FAQ

Frequently asked questions about Deepak Sharma

Quick answers generated from the profile data available on this page.

What company does Deepak Sharma work for?

Deepak Sharma works for GreyOrange.

What is Deepak Sharma's role at GreyOrange?

Deepak Sharma is listed as COO (Customer Success, Delivery and Operations) at GreyOrange.

Where is Deepak Sharma based?

Deepak Sharma is based in Mountain View, California, United States while working with GreyOrange.

What companies has Deepak Sharma worked for?

Deepak Sharma has worked for Greyorange, Photon, Rochester Institute Of Technology, Eltropy, and Groundhog.

Who are Deepak Sharma's colleagues at GreyOrange?

Deepak Sharma's colleagues at GreyOrange include Arunkumar G, Arun Panta, Gayathri Palaniraj, Piyali Gupta, and Naveen Ch.

How can I contact Deepak Sharma?

You can use AeroLeads to view verified contact signals for Deepak Sharma at GreyOrange, including work email, phone, and LinkedIn data when available.

What schools did Deepak Sharma attend?

Deepak Sharma holds B.E. (Hons), Chemical Engineering from Birla Institute Of Technology And Science, Pilani.

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