Deepakshi Jamwal Email & Phone Number

Bengaluru, Karnataka, India

Currently working with Bizallen LLP for Flipkart , Bangalore as SrExecutive IT & Administration to find and implement solutions to ITservice challenges; delivering 2nd Line and 3rd Line support to locally andglobally client via telephone, web portal, email, and chat to ensurecourteous, timely, and effective resolution of end user issues•Install, configure, and maintain Linux & Windows Server operating systems, includingWindow s 2016/ 2019 & 2022•Offer support… Show more Currently working with Bizallen LLP for Flipkart , Bangalore as SrExecutive IT & Administration to find and implement solutions to ITservice challenges; delivering 2nd Line and 3rd Line support to locally andglobally client via telephone, web portal, email, and chat to ensurecourteous, timely, and effective resolution of end user issues•Install, configure, and maintain Linux & Windows Server operating systems, includingWindow s 2016/ 2019 & 2022•Offer support for Windows and Mac based laptops, including hardware andsoftware troubleshooting.•Perform basic network administration tasks, including monitoring andmaintenance of networks; manage office networking issues, including WiFiLAN, and connectivity problems•Maintain an inventory of equipment, including laptops, printers, and relate dS upplies• Monitored alerts, impacting cloud infrastructure and facilitated problemresolution for complex cloud infrastructure issues by escalating critical issuesas per the Escalation Matrix.•Utilize existing end user management tools to image, patch, deploy softwareand remote into user machines.•Performed systems analysis on Active Directory, Exchange, and VMwares ystems in a virtual environment along with warranty work, troubleshooting an demergency repairs which minimized end user impact• Managed user accounts, permissions, group policies, and access rights inActive Directory.•Protected data, software, and hardware by coordinating, planning andimplementing network security measures•Knowledge of endpoint security solutions such as Sophos and Symantec;expertise in Google workspaceJanuary Show less

Bengaluru, Karnataka, India

Responsible for handling Remote Desktop Application both Client &Server, Tally solution of all client Site.•Monitoring and administrating the overall system administrationactivities in the Tally Solution.•Ensuring Data Integrity and accuracy and maintenance of applicationon the Server.•Efficiently handling the maintenance of LAN, Cisco routers fornetworking and also Analysis, Initializing,troubleshooting of anynetwork related or system related… Show more Responsible for handling Remote Desktop Application both Client &Server, Tally solution of all client Site.•Monitoring and administrating the overall system administrationactivities in the Tally Solution.•Ensuring Data Integrity and accuracy and maintenance of applicationon the Server.•Efficiently handling the maintenance of LAN, Cisco routers fornetworking and also Analysis, Initializing,troubleshooting of anynetwork related or system related query.•Monitoring File System, Backups and Restores on Servers.Monitoring errors through Logs and System•User and Group Administration in Servers.Handling and monitoring FTP, Telnet, DNS and DHCP.•• Handling Sophos Firewall and Symantec Endpoint Protection Cloud Handling Sophos Firewall and Symantec Endpoint Protection Cloud Antivirus Show less