A results-oriented Operations Lead with a distinguished career spanning over 20 years in technology, outsourcing, and customer support. Proven expertise in managing large-scale accounts, overseeing international operations, and leading cross-functional, cross-site teams across the US, India, and Singapore.Specialized in project management, business scaling, and enhancing team performance. Adept at driving innovation and growth, securing customer loyalty, and forging valuable relationships with both internal and external partners. Committed to maintaining a competitive edge in the industry through strategic leadership and operational excellence.