Deepak Singh Email & Phone Number

Masqaţ, Oman

Manage and grow Netcracker’s on-site transformation programs Lead business transformational programs involving complex technical solutions in OSS/BSS arena. Work in close coordination with customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.Handle program governance, ensuring alignment on program milestones and future strategyEnsure that all program commitments are completed on time, within budget, and with high qualityBudget and business planning for projects and programs including forecasting, monitoring, and resource planningWriting and reviewing contracts, SOWs, and other commercial agreementsLead cross-functional, multi-cultural, geographically dispersed teamsRepresent Solution Delivery in presales activitiesPartner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.

Muscat Governorate, Oman

Delivery Leader for Tier-1 Telecom Service Provider in Oman. Customer Relationship, Account Management, Delivery & Pre-sales, P&L accountability of Delivery and Transformation programs.Additional responsibility of supporting the Solutioning & Presales for strategic & large deals in the Middle East region. Working with the team of architects, bid management, business analysts and pre-sales engineers. Supporting RFPs/Opportunities in IT Managed Services & emerging technologies like Cloud adoptions, Application modernization, DevOps and Digital technologies.

Muscat

Led the IT Managed services engagement for a tier-1 telco in Oman handling a team of 10+ Project managers & 75+ team members across multiple & interdependent projects. Responsible for achieving program goals and objectives, balancing and managing the program scope (including requirements), schedule, budget, quality, resources and risksManaged contract execution, focusing on financial and operational key performance indicators (KPIs), including cost control, adherence to timelines, revenue recognition, effective management of project assets, and ensuring high levels of customer satisfaction. Proactively engaged in strategic planning to ensure the successful delivery of projects.Accountable for revenue and profit in line with Organization targets Delivery Manager for transformation program involving implementation of Order Management, Centralized Product Catalog

Muscat

Handled key engagements for large telco customers such as Hutchison Telecom -Indonesia, Ooredoo Oman & OmantelWorked with Onsite/Offshore Teams and implementing the full life cycle (requirements gathering, analysis, design, development, testing and move to production) of IT application and integrations with multiple BSS/OSS systems (CRM, Billing, E/// IN, USSD, ERP, E-top up, Mediation, Provisioning, PCRF,).Analyzed technical feasibility of new business requirements. Assessed E2E impact of the requirements on OSS/ BSS systems. Provided effort estimates for planning and identifying resourcing & capacity requirements. Involved in Solution identification. Review and approve High level & Low level design for new business requirements involving product and service launch.Performed mapping of end to end client requirements and integrating solutions like CRM, Billing, Mediation, provisioning and other OSS/BSS systems.Provided technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.Tracked project metrics to assess status of ongoing projects, track project risks and assessment & control of quality.Prepared Project Plans, Risk Register, Issue Registers and complying with Quality Management guidelines.Conducted status meetings to reports progress against project milestones, top operational issues, bill cycle status and other key updates. Communicate issues and risks proactively.Monitored SLAs wherever applicable by tracking actual vis a vis the planned progress & performance levels.Generated new opportunities through account farming/mining for more business from the client by providing Business Value AddsTraining & motivating technical teams to ensure their high performance; conducting performance reviews & planning for team skills development & performance improvement plans

- Worked as a Business Analyst/Consultant for a project involving a UK based Carrier pre-Select operator “Caudwell Communications” - Work directly with client senior executives to understand their business requirements and the development team to design and implement approved change requests. Conducted periodic review of the progress with customer- Worked with the design and development teams in translating the business requirements into technical specifications - Assessed proposed project plan to ensure all needs are met within time and cost

Worked closely with the team as Subject Matter Expert (SME) for the project at Pacific Bangladesh Telecom Ltd in Dhaka involving upgrade and migration from lower version to the later version of Unicorn.As part of the Product Management team, I determined detailed requirements and priorities for new features (carried out gap analysis, developed product roadmap/feature sets) for the Unicorn Billing system & Web Self CareCoordinated the process of funneling items in product roadmap as well as gaps and change requests into a committed release plan. Played Key role in the release of Web Self Care product from the “concept stage” to its first release. Supported Pre-Sales activities and due diligence/ proof of concept programs within the team

- Pre-sales activities, conducting product demos and presentations, product management & business analysis tasks.- Delivered presentations/demos to prospects and training to customers as well as partners in India and overseas.- Interfaced with the prospects and customers for requirement capturing and creation of SOW.- Communicated the capabilities and benefits of the CRM product both internally to direct sales personnel and externally to prospective clients.

India

Responsible for e-security product implementation, and technical support Handled RFP responses and other pre-sales activities involving e-security, encryption technologiesProduced product documentations like functional specs, datasheets, proposals, training materials for use by customers and internal staffs. Conducted presentations/seminars on E-Security Solutions for customers and partners. Involved in projects for customers such as DRDO (Ministry of Defense) and Dept. of Land Records in India.