Deepa Kumari Email & Phone Number

Delhi, India

Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.Calling customers as per the SOP to share any important information or to collect payment for fare differences.Collaborating with tech and product teams to raise recurring issues and follow up for fixes.Utilizing booking platforms & GDS to enter customer information, search for selected flights, reserve seats, issue & reissue tickets.Verifying passenger details, flight itineraries and payment information to ensure accuracy.Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process.

Gurugram, Haryana, India

Gurugram, Haryana, India

Currently working with #makemytrip. In Air supply contracting Team. Responsible for last point of escalation. Dealing with more than 100 airlines to get the resolution.Works on Amadeus And Galileo (Issuance, re-issuance, refund, Emd, ACM.Direct co-ordinance with airlines in order to get the concern resolved.Closely working on GDS tools for issuece#re-issuence, refund claim, Good hands on BSP and excal.

Gurugram, Haryana, India

Assuring client requirements are well understood with clear documentation.Cost Estimation & quality vigilance

Delhi (Noida)India