As a Software Development Release Manager at Amdocs, I have over 16 years of work experience in the telecom domain and application support, with a strong background in ITIL and Scrum methodologies. I am a certified ITIL Foundation Level and Scrum Master, and I have expertise in various areas of IT service management, such as project management, release management, change management, transition management, and problem management.In my current role, I work alongside with development, testing, and release management teams to meet the project timelines and deliver high-quality software solutions to our clients. I also collaborate with stakeholders across the organization to ensure alignment of expectations, requirements, and resources. My mission is to enable and facilitate the smooth and efficient delivery of software products and services that meet the needs and expectations of our customers and users.