Hey folks,How would you react, if you would come to know that someone's job isn't just the bread & butter for them it's their obsession..Yes, its true in my case. Hello all. Its me, Deepali Agrawal.Let me discuss about the same in detail as well as some personal skills which played a vital role in enhancing my professional career..Working as a Customer Success Associate in a B2B company Infodrive India. Earlier was a part of B2C sector. The transition from B2C to B2B wasn't easy. It took time, hard work, dedication, and willingness to learn a lot more new things which I yet didn't come across, came to know here, exactly what is meant by client facing role and how to connect the big shot personality of any organization. Customer Success doesn't just mean assisting clients with their queries or training, as the name suggests, it really means the client success. If the client is able to achieve what they need from the company for which they have subscribed for, it's the "Real Success" of a Customer Success Associate.Until and unless my clients are getting what they want, I'm not satisfied..Apart from the skills I'm able to build working in Infodrive India, below are the one which I carry as a person which also enhanced my professional career.Willingness to learn, never give up attitude, hunger of learning more and more, assisting someone in need, longterm relationship building, empathize on one's suffering, these are the skills I carry in my personal life which also impacted a lot in my professional career.Coming to the skills that I possess as a Customer Success Executive:1: Customer Onboarding 2: Presentation & Training 3: Excellent Communication 4: Customer Relationship Management5: Problem Solving and Analytical Skills6: Product knowledge7: CRM expertise & Customer Centric Mindset8: Proactive Query Resolution9: Ticket Management & Escalation Handling10: Upselling & Cross-Selling11: Retention and Renewal Handling.If I need to add about my achievements in the role, I have built "Client Relationships".The assistance that I used to provide enhanced the growth of the company in following ways:Retention: Achieved a client retention rate of 85-90% by proactively addressing client needs, resolving issues promptly, and delivering ongoing support and training.Upselling & Cross-Selling: Identified upsell and cross-sell opportunities, with a 20% increase in annual contract value.Looking forward to grow in the same domain where I want to utilize my skills for the growth of the organization.Thank you all in advance.