• Successfully prepared revenue reports for homeowners, ensuring transparency and accuracy.• Managed lead sheet reports, effectively organizing and analyzing customer data to drive sales strategies.• Matched customers with appropriate rental villas based on their preferences, resulting in high customer satisfaction.• Logged inbound and outbound calls, maintaining a comprehensive record for reference and analysis.• Handled escalations promptly and professionally, resolving issues to maintain customer loyalty.• Responded to emails and customer messages in a timely manner, providing accurate information and support.• Managed sales operations in Maharashtra and Goa, contributing to increased revenue.• Managed Airbnb and website chats, engaging with potential customers and converting inquiries into bookings.

• Supervised a team of 5-holiday advisors, providing guidance, training, and performance evaluations.• Prepared reports and rosters, optimizing team productivity and ensuring efficient operations.• Matched customers with suitable rental villas, considering their requirements and preferences.• Created comprehensive presentations on villas, highlighting key features such as room count, pricing, location, and meal options.• Developed work environment flow charts, streamlining processes and enhancing team collaboration.• Logged inbound and outbound calls, maintaining accurate records for performance analysis and improvement.• Handled escalations with professionalism and efficiency, resolving customer issues to their satisfaction.• Responded to emails and customer messages promptly, delivering exceptional customer service.

• Provided excellent customer service, resolving inquiries and issues through multiple channels.• Handled inbound and outbound calls, delivering personalized and efficient support to customers.• Demonstrated strong problem-solving skills, addressing customer concerns with empathy and professionalism.