Deepali Parab Email & Phone Number

Goa, India

•Conducted all Business operations and customer transactions according to the Bank Service Standards Executed Teller transactions Responded to client inquiries and solve any client problems. Monitored and reviewed the productivity and profitability of the Team on daily and weekly basis.•Adhere to operational controls including Legal & Corporate procedures to ensure the safety and security of the Customers and Bank assets. Proactively educated clients on the usage of available access channels (ex.ATM, Online & Telephone Banking ).Helped the Branch to achieve its sales and service goals, Managed cross-selling of Banking products Foreign Exchange Services, Remittances , CRM, Locker allocations& operations.•Executed customer transactions, including deposits, withdrawals, money transfers and checks. Created strategies to develop and expand sales of services to existing customer Opened accounts with a cross sale of other products.

South Goa, Goa, India

• Managing the High Net Worth customers and achieving the business (sales) targets spread across liabilities, retail assets, business banking, forex, credit cards, online trading, etc assigned in terms of cross selling, enhancing, servicing & upgrading the HNW relationship• Identifying & acquiring existing as well as new eligible customers and Flagging them on the system to upgrade them under Imperia Programme. Regular interaction for rapport building and to understand the customer profile, thus intern enhancing the customer wallet size. Grouping the customers accordingly with their family and ensuring the customer group profitability is achieved through sale of various products across the group. Increase liability size by providing quality customer service.• Recording & resolving the complaints within the stipulated TATs and feedback helping in retaining the customer.

South Goa, Goa, India

. Customer service point and providing product information opening CASA & deliverables custodian., • Help customers open and manage their bank accounts & finances.• Advise clients on financial services and resolve issues.• Reaching out to prospective customers to sell products & services.