Deepali Raj Email & Phone Number

Chandigarh, India

Panchkula, Haryana, India

Panchkula, Haryana, India

LEAD BUSINESS ANALYST | GEMINI SOLUTIONS Pvt. Ltd. | DEC 2021 – CurrentClient: Beacon Platform Inc., USA Roles and Responsibilities  Responsible for managing the support relationships with select accounts as the Service Delivery Manager for Beacon  Keeps the dashboards for their accounts updated with information about their use cases, integrations, etc. Works with other teams to develop new processes and documentation. Identifies and implements process improvements that can help improve clients' support experience. Keeps management updated with the status of each client account by providing regular report status summaries. Collaborates with product owners and business stakeholders to prioritize backlog items based on business value and customer needs.Client: Pramerica Life Insurance, INDIARoles and Responsibilities  Managed multiple concurrent projects using Agile methodology, aligning resources, and removing roadblocks to meet deadlines. Conducted monthly application review meetings with end-users to document business needs and translate them into functional requirement documents (FRD). Reduced re-work rate by 40% through coaching and training the team on late sprint bug discovery and limiting work-in-progress. Created Scrum plan, Sprint Plan, Release Plan, and QA plan for the development and release scope. Led stakeholder management and on-boarded the Feature Development Cycle with proper kick-off and sprint plan. Monitored project budget, resource allocation, and risk management to optimize project outcomes and minimize potential issues. Ensured compliance with company policies, industry regulations, and quality standards during project execution.

ResponsibilitiesImplemented Agile in Planview Enterprise using a robust integration capability with tools like JIRA, Project place and Qlik Sense. Lead Planview administration to support multiple teams that use Planview for resource and capacity planning, portfolio and project management and financial planning, activities include:• Develop business architecture using requirements such as scope, processes, alternatives, and risks.• Familiar with Salesforce CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. • Extensive Experience in Administrative tasks like creating profiles, users, Roles, permission sets, and Templates• Projectplace Administration -a project management software and work collaboration solutions and integrates features such as task manager apps, Kanban boards, and Gantt chart software• Assist with developing improvements to PM team processes and procedures• Managing relationships and communication with all project stakeholders• Provide project analysis and/or project management during all phases of a project lifecycle• Perform project management tasks and present accurate estimates of effort, costs and timescales for proposed projects and assist in delivery• Updating project plans and progress reports for Senior Management• Manage scope, issues, and risks. Follow change control procedures effectively. Estimate work efforts and manage resources accordingly• Significant improvement in billable utilization of resources• Streamlines internal approval process for project initialization by standardizing approval forms and decreasing approval time• Management of Resource capacity and time tracking allocated to the project• Provide regular, constructive feedback to project team members and their line managers

Chandigarh, India

Process Improvement - Products audit - assessment and diagnosis of problem(s) from a process and quality perspective, activities include:• Develop audit plans/Quality compliance assessments/audits based on risk considering current regulatory focus and business need• Serve as a facilitator supporting Quality and CI initiatives and an adviser in generating lower level goals and targets.• Driving corrective actions to closure; identifying errors and root cause and subsequently implementing corrective and preventive actions. • Improve customer satisfaction via improvements to PSS survey (project satisfaction survey)• Develop and measure KPI’s related to improvement initiatives• Develop strategies to meet targets for Order-to-Cash (O2C) business operations KPIs• Acted as back-up to Quality Engineers, Quality Supervisors and Quality Manager as needed• Created and compiled documentation packages

Chandigarh, India

Manage quality control for a cloud based e-invoicing platform on which both suppliers and enterprises manage everything; conduct investigations into quality issues, incidents and allegations of errors; supports and assists in training related to quality issues.• Ensure data accuracy and completeness. • Worked with cross-functional teams to improve processes and to drive invoice processing process.• Improved process quality by implementing failure analysis & corrective actions.• Acted as back-up to Quality Engineers, Quality Supervisors and Quality Manager as needed• Created and compiled documentation packages• Coordinate quarterly report/summary of QI data in Quality Staff Meetings

Post Graduate Diploma In Management

Bachelor Of Technology - Btech, Information Technology