Deepali Raj Email & Phone Number

Chandigarh, India

Panchkula, Haryana, India

Panchkula, Haryana, India

LEAD BUSINESS ANALYST | GEMINI SOLUTIONS Pvt. Ltd. | DEC 2021 – CurrentClient: Beacon Platform Inc., USA Roles and Responsibilities  Responsible for managing the support relationships with select accounts as the Service Delivery Manager for Beacon  Keeps the dashboards for their accounts updated with information about their use cases, integrations, etc..

• ResponsibilitiesImplemented Agile in Planview Enterprise using a robust integration capability with tools like JIRA, Project place and Qlik Sense. Lead Planview administration to support multiple teams that use.
• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Familiar with Salesforce CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Extensive Experience in Administrative tasks like creating profiles, users, Roles, permission sets, and Templates
• Projectplace Administration -a project management software and work collaboration solutions and integrates features such as task manager apps, Kanban boards, and Gantt chart software
• Assist with developing improvements to PM team processes and procedures

Chandigarh, India

• Process Improvement - Products audit - assessment and diagnosis of problem(s) from a process and quality perspective, activities include:
• Develop audit plans/Quality compliance assessments/audits based on risk considering current regulatory focus and business need
• Serve as a facilitator supporting Quality and CI initiatives and an adviser in generating lower level goals and targets.
• Driving corrective actions to closure; identifying errors and root cause and subsequently implementing corrective and preventive actions.
• Improve customer satisfaction via improvements to PSS survey (project satisfaction survey)
• Develop and measure KPI’s related to improvement initiatives

Chandigarh, India

• Manage quality control for a cloud based e-invoicing platform on which both suppliers and enterprises manage everything; conduct investigations into quality issues, incidents and allegations of errors; supports and.
• Ensure data accuracy and completeness.
• Worked with cross-functional teams to improve processes and to drive invoice processing process.
• Improved process quality by implementing failure analysis & corrective actions.
• Acted as back-up to Quality Engineers, Quality Supervisors and Quality Manager as needed
• Created and compiled documentation packages

Post Graduate Diploma In Management

Bachelor Of Technology - Btech, Information Technology