Business Head at Newgen | Six Sigma Green Belt | PMPBusiness Head at Newgen | Business Growth | Customer RelationshipsLeading Self-Publishing Brand with Strategic and Operational ExcellenceAs the Business Head of Self-Publishing at Newgen KnowledgeWorks, I oversee the brand building, author acquisition, sales, and revenue growth of 16Leaves, a leading platform for aspiring and established authors. I have a Six Sigma Green Belt and a PMP certification, which enable me to apply process improvement, quality management, and project management techniques to deliver value-added solutions to our customers and stakeholders.With over 23 years of experience in the KPO and BPO industry, I have led operations, programs, deliveries, project transitions, team building, and client servicing functions for various domains, including legal and educational services. I have a proven track record of driving large teams, achieving organizational objectives, and enhancing customer satisfaction and retention. I am passionate about creating and implementing innovative and cost-effective strategies that transform workflows, optimize resources, and generate business growth.