Working as a Change Manager and catalog manager in HCL Technology Noida

Working as Incident/Change/catalogue Management

Working as Incident/Change/Problem Management

-End-to-end management of Request for Incidents, Changes.-Act as Single Point of Contact (SPOC) for any Change Management issues.-Acts as the first reviewer of every RFC i.e., Acts as a Change Approver-Confirms policy compliance and accepts the RFC.-Notifies the change requestor and halts further processing of the RFC if it is incomplete or if compliance standards are not met.-Initiates approval process for every RFC.-Tracking of Incident from Opening to Closure, with timely communication to business. -Reviewing SLA performance and recommend corrective action.-Prepare Outage reports.-Preparing Daily, Weekly and monthly report related to all the incident, Service request, Task, Problem and change request for the project and representing that reports in front of higher management.-Confirms initials priority and initial risk and Impact Assessment of the change.-Chairing CAB meetings, obtaining approvals and Scheduling of approved RFCs.-Reviews CAB agenda and details of each RFC on the agenda prior to each CAB Meeting.-Monitors change implementation.-Do PIR (Post Implementation Review) before closure of any CR.-Ensure that only approved changes are implemented.-Ensures all change requirements are met (e.g. implementation plans, testing plans, back out plans, CI’s affected etc.)-Acting as process owner and making amendments in the process wherever necessary.