Turning Concepts into Reality• Seasoned Business Systems Analyst/Product Owner with 9+ years of working in the financial services industry• Specializes in Retail Banking – PO for Enterprise Case Management Tool (in house)- worked with Request Fulfilment, Account Reconciliation & Maintenance, Payment dunning, Process excellence• Demonstrated history with Process Improvements (Portfolio Migration – Consolidation of Credit cards’ Maintenance Process, Workflow Enhancement) and Digital Transformation initiatives– Client Onboarding, Quality Assurance• Proven ability to lead high priority projects using SAFe, Agile and Scrum in a Multicultural environment while collaborating with Global clients across different geographies (e.g., US, Europe, APAC)• Skilled in Client Relations, Employee Engagement, Stakeholder Management, and Training