Deepam Dua Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Documented Advisor workflows, mobile app integration, and backend interactions of Vehicle services, ensuring comprehensive understanding.
• Developed and executed process automation to enhance efficiency in analysis tasks, while refining batch performance for optimal functionality.
• Conducted data analysis through intricate database queries and structured data using Oracle and UNIX, supporting operational batch activities.
• Created performance metrics, reports, and monitoring systems to provide insights into Vehicle services performance and promptly address issues.
• Identified, investigated, and resolved performance issues by devising effective solutions and alternative workflows, collaborating with stakeholders.
• Coordinated and executed issue resolution plans, leading cross-functional teams to mitigate performance-related challenges.

Dubai

• Provide support for both production and Development support tickets while working alongside DBA’s.
• Monitoring the statistics of all the Emirates booking platforms ( Web,Mobile Web, IOS and Android) and ensure a smooth functioning of applications.
• Responsible for assisting with planning, implementation, and support of security measures to protect databases within the organization.
• Providing 24x7 on-call support for critical issues.
• Duplicating and troubleshooting product and technical issues faced by clients, working towards a quick resolution.
• Taking ownership of technical issues, understanding business requirements and workflow, and working within escalation processes to resolve more advanced issues.

Bengaluru Area, India

• My role in Syncron involves maintaining and supervising high transaction volume Java Enterprise Edition applications designed and developed by Syncron. The everyday routine of includes handling customer cases reported.
• Timely resolution of customer issues.
• Ensuring proper communication with the customers through the Syncron case management tool and other communication channels including email and telephone.
• Cooperation with the programmers (R&D) to suggest improvements, report bugs and channel feedback from the customers.
• Executing technical supervision to ensure proper functioning of Syncron applications in the customer production installations.
• Analysis of Java stack trace and helping development team with bug-fixing.

Bengaluru Area, India

• Monitoring the production jobs and troubleshooting the issues in real time.
• Resolving urgent and immediate requests in a vibrant and demanding environment with strong sense of ownership
• Capturing and logging the issues using HP Service Manager 9 during regular operation run.
• Understand how the applications are used by end-users across the business, and map this to a technical understanding of how the functionality works and data moves through the system.
• Proactively identify patterns of recurring incidents to improve service stability.
• Provide support during the new releases in to production environment and engage in pre-production/UAT testing prior to any release, ensure Release processes are followed

Bengaluru Area, India

• Updating and closing the tickets logged for the production issues in HPSM 9.
• Coordinating with SME’s for the issues with higher severity.
• Updating the process documents ( SOP’s ).
• Create, change, and delete user accounts in Unix as per requests.
• Process and disk space management in Unix/Linux.
• Modifying the roles/profiles of the new/Existing users.