Deepam Sen Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

Lead all the 21 outlets of Mumbai and rest of Maharashtra for meeting annual operating revenue and contribution plan. Aim to achieve 40% of operating surplus in each outlet. Responsible to track the P& L for outlets and ensuring profitability of each outlet. Manage and improve the lead to conversion % of clients to a minimum of 15%.Responsible for generating targeted leads through aggressive BLT activations.Monitor all social media handles of VLCC to inform current running offers, monitor and manage client feedback and generate leads .Also ensure circulation of new content to create and hold client interest. Responsible for ensuring timely resolution of all executive escalations and client complaints. Actively participate in recruiting, training and deployment of manpower across outlets.Enhance customer experience and ensure that customer service scores like mystery audits and all other feedback mechanism are delivered as per SOP.Responsible for operational standardization across outlets with strict adherence to SOP’s.Manage team dynamics to ensure smooth functioning of centers. Generate referral leads by implementing and executing the referral programs effectively.

Mumbai Area, India

Mumbai Area, India

Mumbai,India

Challenge and better every process in the organization as a continuous practice of improving performance of the Retail outlets and franchisee operations. Design and lead salon engagement programs (operator incentive schemes and other schemes to target increase of sales or specific key parameters) for company and franchisee outlets . Deliver Output improvement programs for Customer Experience pillars namely Mystery audit, Service quality questionnaire and Operational audit.Custodian of all Rewards and incentive programs of the brand.One point contact for Lever’s complaint cell for the brand. Ensure timely resolution and closure of all complaints registered in Lever’s complaint cell, websites and complaints registered through all other mediums.Drive and co-ordinate projects and bring them to timely and conclusive closure .For example -Mass salon project and Customer Experience project. Delivery of all operational responsibilities associated with the brand.Monitor and co-ordinate for all legal compliance like issuing show cause notices, renewal of franchisee agreement etc.Re-looking at the business and operations processes and implementing changes to deliver value to channel partners(Franchisee) and customers.Independently develop and handle the channel of Monetization (alternate revenue channels) through corporate alliances . Launch and establish Lakme salon gift vouchers and develop it as a strong revenue contributor.

Mumbai,Maharastra ,India

Responsible for meeting the annual operating plan and supervising the sales teams in the outlets. Job entailed handling both company and franchisee outlets and therefore was responsible for setting up new salons from scratch to profitability. Enhance the quality of service to customers through R&D, consulting and execution. Ensuring solutions for sharper business intelligence and tracking at all levels - individuals to categories.

Mumbai, India

Responsible for handling operations of 31 outlets of West India spread across Maharastra,M.P and Gujrat.

Mumbai, Maharashtra, India

Responsible for the content, design and delivery of training programs for the salespeople and the distribution strength of Avon in Western India.

Mumbai, Maharashtra, India

Generate profitable sales growth commensurate with the potential of the market, analyze the market and draw action plans to maximize opportunities through proper allocation of resources through planning and leadership of a team of Zone Managers who recruit, train and motivate the sales staff . Analyze the market to create an annual plan that reflected unique local characteristics and specific actions needed to achieve planned goals. Maximize the division’s budget to meet both planned goals and respond to the changing business environment.Prepare the annual sales forecast and determine the level of expenses required for each district.Recruit and train high performance sales team with capacity to achieve results and maintain a viable succession plan which could be used to anticipate and fill vacancies.Integrate training and development with the product offering and ensure knowledge sharing across the division.

Mumbai, Maharashtra, India

Lead and handle sales for entire Bihar & West Bengal.

Mumbai, Maharashtra, India

Lead and handle sales for Calcutta .

Responsibility included the service delivery to all inbound and outbound customers, monitoring TATs, complaint resolutions and legal cases. This was the most important position in the customer services division based on the sensitivities involved and volumes handled across the globe.

Mba, Marketing

B.com

Aissce, Commerce

Activities and Societies: Debate,Music,Skits,Member of the Student's council