Sr.Service Engineer
CurrentManaging a team of 22 service Engineers/Technicians to target 98% uptime of Large Character printers installed as various remote locations in North India (Targeted customers - Cement Manufacturers, Textile Industry, FMCG).Installation Verification, Commissioning & Service of Industrial Inkjet, Thermal Inkjet and High Resolution Printers.Maintaining monthly spare consumption analysis and spare planning.Monitoring warranty and Installation claims.Recovery and managing defective spares.Monitoring escalated and dissatisfied customer calls, meeting customers and getting work done up to satisfaction level.Periodic monitoring of spare parts and consumables as per requirements.Co-ordination with sales team.Demonstration and machine trials.Offering AMC to customer and after negotiation get it executed.To ensure spares availability at various sites in north India’s remote locations.Participation in Exhibitions to promote company products