> Handling entire sales and operations. Generating and preparing Sales MIS Reports on daily, monthly, half- yearly and yearly basis for top management. > Performing administrative tasks of transactions such as recording and filing details. Assisting the HR department. Adhering to the work policies, ethics, and regulations of the firm. > Working directly with the employees to develop relationships and helping to enhance the sales process. > Helping manage all other aspects of the department. Handling payment deduction related activities for product purchase and additional products and product activation related activities. > Coordinating with multiples teams which includes like IT, Finance and customer care. Handling daily sales visits and monitoring DSR Reports for sales. > Providing direct support to agents, stockiest and super stockiest through phone and e-mail. > Overseeing e-mail query management and complaint management along with agents and retailers' shop visits and audit. > Directing audit for IRCTC verified agents on a monthly basis.

> Handled HR application maintenance system. Conducted troubleshooting related activities for the recruiters globally. > Provided online suggestions related to troubleshooting to the recruiters mostly from The U.S.A origin. > Coordinated with clients and resolved on - boarding issues with candidates and provided L1 & L2 level support for Client Website. >> Conducted troubleshooting related activities for client on Job application website for candidates.Interacted with the clients and understanding their requirements effectively. > Guided and suggested changes, requirements, and necessities in the project. > Assisted the strategic clients, through in-depth knowledge of their environment in order to ensure a smooth implementation of the system, while acting as their escalation resource to drive problem resolution.

> Resolved problems related to Onboarding barring and releases.> Handled internal mails and Queries regards to activation of Value Added Services. > Coordinated with other departments which included Activations, Risk Team, Sales, Channel and Corporate Backend in order to resolve inter–departmental issues. > Coordinated with technical team to address technical issues when arises. Conducted auditing of new post-paid application forms and rectified the errors. Reverted to the Audit QRA.