OUR MISSIONWe at TravelExotico aim to bring luxury back in travelling, with the complete satisfaction of our clients being the numero uno priority. You will only find us committed to give you nothing less than our absolute best.OUR VISIONWe will use innovation as a tool to create the travel brand of choice internationally, for the discerning corporate or private traveller and also to strengthen our position as the leading tourism company providing quality, creative, innovative, competitive and socially responsible services in the region.

Joined as a Sales & Senior Tour Director in GEM Tours and Travels Pvt. Ltd.where I was handling International sales and Operations along withexecution in Dubai, South Africa, USA, Canada & Europe.• I have travelled extensively to Dubai, South Africa, Canada, Eastern,Central & Western Europe during my tenure of 3 years in GEM Tours.• I have gained a lot of experience and confidence in handling group tourswith large number of passengers (up to 120 passengers to 220 Passengersin a specific sector or region per group – MICE Tours)During peak season I have taken care of 1100 passengers in South Africa,400 passengers in Europe, 100 Passengers in Canada & 250 Passengers inDubai on various departures. On the tour I was in charge and taking care ofthe guests and their requirements from arrival until departure.Have got in depth knowledge of various sectors and also knowledge ofhandling groups and passengers for different regions as mentionedpreviously.• Well Equipped with sightseeing, activities, Hotels, Restaurants &Transportation in various sectors mentioned above.• I specialize in sectors like Canada & Sectors of Eastern, Central & westernEurope and I am well aware of the routing within these countries via; Land,water & Air.• I can cater to any kind of international groups as I am fluent and flawless inmy communication and have in depth experience in handling the same.• Regarding sales, I can do back costing and quote for a group tour, and alsohave prepared itineraries and routings for groups and sold them to clients,for various sectors like Europe, South Africa, Australia, Dubai, New ZealandSouth America, USA, Canada & Southeast Asia.• I have done in depth marketing for GEM tours to get B to B business for thecompany.• My job profile has also given me the privilege of doing admin work whichhas led to getting a hands-on experience with various Embassies, flightbookings, handling work from Destination Management Companies, ticketing.

• Master Trainer in Behavioral, Life skills and Communication; withexperience spanning over 18+ years across industries with 15,000+training and recruitment hours; nationally and internationally.• Delivered multiple project based training interventions, spanningentire organizations, pan India.• Led large scale strategic coaching & consulting assignments rangingfrom Culture.• Believes in reflection based experiential learning, while holding spaceswhere the participants and the facilitator co-evolve. As a coach, he only actsas a catalyst by putting people into enquiry and helping them discover theirbest.• Succession in Planning, Executive Development Programs and CompetencyMapping.• Proficient in grooming & managing facilitators and interfacing withcontent designers for various consulting, coaching & training projects.Style of Training is interactive, impactful & engaging.• He uses Psychometric Tools and assessments to enhance the trainingand the development of the participants.• Core areas of expertise are Soft skills, communication skills and BehavioralSkills. Has expertise in conducting programs for niche sectors such as TravelHouses, Social Media organizations & Educational Institutions.

• Worked as an Assistant Manager –AR Training Department for GeBBsHealth Care Solutions.• Three years of outstanding customer service experience with the airlineindustry.• Three years of outstanding customer service experience as a companycustomer service trainer.• Completed high end projects with customer satisfaction and Qualitymaintenance.• Total 18 years of work experience in the field of customer service.

Conducted orientation sessions and arranged on-the-job trainings for newhires.• Evaluated instructor performance and the effectiveness of trainingprograms, providing recommendations for improvement. Also, developedtesting and evaluation procedures.• Planned, developed, and provided training and staff developmentprograms, using knowledge of the effectiveness of methods such asclassroom training, demonstrations, on-the-job training, meetings,conferences, and workshops.• Analyzed training needs to develop new training programs or modify andimprove existing training programs.• Thinking Creatively -- Developing, designing, or creating new applications,ideas, relationships, systems, or products, including artistic contributions.

Maintaining a strong bond with the client to ensure them customersatisfaction.• Always Maintaining business continuity.• To develop curriculum and prepare teaching material and outline foragents to handle clients.• Ensuring good after sales service for all clients.

Making Reservations for passengers and issuing E-Tickets over the phone.• Informing passengers about the fare and the policies and proceduresrelated to the fares. Checking flight details and flight status for passengers.• Informing passengers about baggage policies and procedures. Assistingthem with check- in procedures, Seat assignments and meal request.• Working on user friendly systems like DL Term and CMS for reservationsand World Tracer systems for baggage. Servicing and attending thepassengers at regular intervals and coordinating with supervisors based inAtlanta for passenger feedback and compliments.• Always Maintaining Quality parameters and customer satisfaction.• Appointed as a Subject Matter Expert in June 2003.• Awarded for delivering outstanding customer service as a reservationagent with the highest number of compliments from passengers flying onDelta Airlines.• Completed Six Sigma training on Team QA Score Improvement& E-Quality(witness) Systems.• Testimonials from more than 100 highly satisfied customers.• Appointed as Quality Coach for Managing the Quality Department.• Monitoring calls of more than 350 agents on the floor to ensure Airlinerequired average handling time on a General Sales Call.• Active participation in internal and external call calibrations to ensureproper feedback.