- I proactively engage with clients within the branch and the community. I uncover their unique banking needs and offer expert guidance while also identifying sales and referral opportunities to enhance their financial well-being.-My focus lies in client education and showcasing the use of technology to deliver exceptional client experiences. This drives sales and ensures the retention of valuable business relationships.-I am quick to respond to client-initiated contact, assisting them with a comprehensive range of financial transactions, ensuring their banking needs are met efficiently.-Active listening and meaningful engagement with clients are at the core of my approach, enabling me to gain deeper insights into their individual requirements and concerns.-I take proactive ownership of resolving and preventing any banking problems that clients may encounter, ensuring their peace of mind and satisfaction.-In addition, I work diligently to cultivate and maintain strong relationships with partners, maximizing business opportunities and referrals to create a network of mutual benefit.

Responsibilities-- Led a team of 52 members across 10 showrooms and 8 studio outlets, responsible for revenue growth through motorcycle sales, GMA business, and gear/apparel business in a territory of 10 cities.- Developed and managed efficient distribution networks for sales and designed promotional strategies to attract more customers.- Monitored sales team performance, analyzed sales data, and forecasted business potential in the territory.- Created a performance improvement plan for the sales team to meet performance goals and facilitated inter-departmental communication to effectively provide customer support.- Ensured adherence to policies, statutory norms, and compliance, and monitored dealer financials to ensure the availability of working capital and dealer profitability.- Assured infra audit compliance by dealers in the region and ensured top three positions in dealer satisfaction surveys across the two-wheeler industry.- Maintained retail finance penetration as per targets and ensured the dealership had quality trained sales manpower as required.- Ensured that the dealership infrastructure was at par with the latest Corporate Identity Process norms and compliant with all RE norms/policies.- Attended to customer complaints and ensured a high level of customer satisfaction was achieved.- Organized rides and customer meets as per target, planned and implemented sales promotional activities in coordination with the marketing team.- Showcased consistent customer satisfaction index and sales satisfaction index and maintained relationships with business partners such as dealers (dealer profit enhancement), banks, and financial institutions.- Ensured appropriate MIS reporting and adherence to policies, statutory norms, and compliances.

Responsibilities-- Create Network Strategy plan for current and future business, including feasibility study and investment request.- Identify strategic locations in new market areas for dealership network expansion and monitor business feasibility.- Monitor and manage establishment of new dealerships and renovation projects for Lucknow Cluster, Uttar Pradesh, India.- Define and secure annual business plan requirements and ensure timely submission of the plan.- Ensure right-sized dealers for current and future business needs.- Collaborate with global team on designs and drawings for new build dealerships.- Manage projects by controlling time, quality, and cost commitments.

Responsibilities-- Assisted customers in finding and purchasing products while ensuring a positive shopping experience.- Maintained accurate customer records through proficient use of data management systems like CRM and Microsoft Excel.- Responded promptly and professionally to customer inquiries and provided detailed information on products or services, including potential upgrades.- Consistently exceeded sales goals by completing daily cold calling and outreach to build the sales pipeline.- Provided primary customer support to both internal and external customers, utilizing forward-thinking strategies to identify and address their needs and concerns.