• Skilled in compliance and corporate security areas, focusing on fraud prevention, halting financial crime and terrorist financing, and quality assurance of information and reports. Completed Extensive due diligence investigations using public and private databases in accordance with Anti-Money Laundering (AML), and other regulatory standards to prevent risks. • Experienced working with KYC and has experience following the USA Patriot Act and Bank Secrecy Act standards. Verifies all aspects of the Client Identification Program (CIP) and necessary account opening documents are provided and in accordance with Know Your Customer (KYC), USA Patriot Act, and Bank Secrecy Act(BSA) standards.• Handled account restrictions, reviewed documents, conducted MRZ checks, verified them using various tools to update the system with relevant details, and managed pipeline for KYC review. • Analyzed commercial contracts and data and thoroughly investigated accounts for possible disputes and potential fraud cases while exceeding departmental performance goals.• Prepared detailed investigative reports and presented findings to dedicated teams, providing actionable insights and recommendations to strengthen internal controls and prevent future fraudulent activities.• Assisted clients with setting up fraud claims against their accounts, and also assisted clients with account information.• Based on statutory guidelines, identified and instituted appropriate appeals into the expedited appeals process.• Assisted high-value credit card customers with disputed transactions and unrecognized activity on their credit card accounts.• Facilitated account maintenance, balance inquiries, balance transfers, credit increases, and general problem-solving for Citi credit card customers.