Working as IT Shift Lead with over 2.5 years of experience in managing IT operations, leading high-performing teams, and ensuring seamless service delivery. Proven track record in handling client escalations effectively, providing exceptional support, and implementing strategic solutions to enhance operational efficiency. Adept at supervising and motivating a team of IT professionals, conducting performance reviews, and facilitating continuous improvement through targeted training and process optimization. Skilled in project management, including planning, execution, and tracking, with a focus on meeting deadlines and achieving project goals. Committed to maintaining high standards of quality and client satisfaction in fast-paced and dynamic environments.

Worked as IT Shift Manager, experience in leading high-performing teams and ensuring seamless IT operations. Proven track record of driving technical excellence, improving incident resolution rates, and delivering exceptional customer satisfaction.

"Dedicated and results-driven IT Service Desk professional with 3+ years of experience in providing top-notch technical support and ensuring seamless IT operations. Skilled in incident management, problem-solving, and customer service. Proficient in IT service management frameworks (ITIL) and proficient in using service desk software (ServiceNow).