Deepankar Sharma Email & Phone Number

QA Consultant - Leading multiple projects under business operations domain .Responsible for e2e quality assurance across 15+ projects/applications via functional and automated testing plus collaborated efforts for NFRs as wellLeading the qa domain team which consists of ~50members teamAccountable for cost effective and progress automation journey .E2E onboarding engagement responsibility from interview to onboarding to train and mentor as a true leader.Adding efforts in QA domain using GEN AI for more progressive and efficient delivery in terms of QA.Supporting / Guiding as an auditor/mentor to other projects as required in terms of QA/ overall delivery.

Pune

Played critical roles as team lead for three projects two with major telecom clients plus last one related to Business Operation projects covering SynOps as major one. Lead as IC and team lead both as required from 2016 Dec to 2018 Nov in terms of Siebel Techno functional consultant for a UK based telecom clientMain spoc for client engagement from day one covering technical , functional in terms of overall delivery w.r.to Order Management exclusively non assisted one.2018 Dec to 2020 Feb , led as performance engineer SME for a giant Indian telecom company for e2e stack performance checks and plus QA lead for the DTH domain as well.2021 Mar , taken dedicated QA lead role for business operations related project which highlights SynOps as one of the main one and continued to add multiple projects under business operations domain .

Pune, Maharashtra, India

Worked as Siebel techno functional consultant for a UK Based client.Led the order management domain from offshore and set up team/enabled team members with knowledge in place of the complete order management.Handled Siebel order management, non assisted ones, shipping and escalation domain.Responsible for client engagement, reporting .

Ncr

Techno-functional consultant in Oracle Siebel application.Have an exceptional customer handling experience with an onsite experience of almost 1 year for an UK based client.Preparation of Reports and Dashboards based on SQL for multi programs in BIP applications.Analyses the defects and suggested Siebel validations to improve the data quality and also provided analysis for design gaps.Handling the daily activities for the business w,r.t to Siebel domain in a telecom project.

Ncr

Worked as Siebel SME covering Delivery and communication with end client plus different vendors in place.Responsible for daily in and out BAUs from servers monitoring to order management.Main Spoc for the ITIl engagement from team end covering CRs , incident and problem management.Prepared different relevant documents on the run from health check monitoring to BMC remedy tool process to Oracle Enterprise Manager.

Meerut And Ncr Region

I worked as Technical sales representative covering sales and service aspect for Morgardshammar ( Modi Group).

Bachelor Of Technology - Btech, Engineering, Honours

Schooling, Science