Deepan Santhappan Email & Phone Number

Dubai, Ae

Dubai, Ae

United Arab Emirates

United Arab Emirates

 Supervise and plan the repairs of all brands POS payment devices received to OMA HO and its overseas branches for maintenance. [Ingenico & OMAPOS devices. Responsible for day-to-day management of all Support Engineering resources. Responsible on aligning the correct SDK’s, payment apps, firmware’s etc. for each device based on customer and projects. Handle JIRA for all Ingenico Support & Queries Communicate effectively with clients to identify needs and evaluate alternative technical solutions on projects Supervise and train team on the Key Injection Services and Unattended devices commissioning’s performed inhouse and onsite. Monitor all actions between the [in & out] of repair terminals and issue quotes respecting to company price strategy. Prepare and maintain the department cost and budget forecast for every financial year. Enforce Process and technical implementations that drives department productivity. Make support related visit oversees  Handle support for Instant and Central Card Issuance with Banks both on EMV Personalization Software’s as well as for Plastic Card Printer [CIM, NBS].  Attend and supervise the card production with banks inside the contract securely.  Manage the card productions for Loyalty Cards / Employee ID cards within the company securely.

United Arab Emirates

 Segregate and align the codes for every e-voucher denominations received from DU Telecom and upload to our POS Sever for sale. Reconciliation and record of e-voucher stocks and perform regular backups of server. Interacts and Support with customer calls daily as needed – during any issue during downloading codes. Auditing day-to-day e-voucher sales, and POS terminal inventory. Performing training and repair of any POS terminal received for repair. Attends operational trainings from DU Telecom on any new changes in technology and voucher structure. Perform the Installation / configuration of outlook inside the company. Handle the Installation / configuration of Operating Systems, PC’s, Network printers & scanners. Asset Management, inventory and tagging for every IT Assets under our infrastructure

Chennai, Tamil Nadu, India

•Attracts potential customers by answering product and service questions; suggesting information about other products and services.•Opens customer accounts by recording account information.•Maintains customer records by updating account information.•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.•Maintains financial accounts by processing customer adjustments.•Recommends potential products or services to management by collecting customer information and analyzing customer needs.•Prepares product or service reports by collecting and analyzing customer information.•Familiar with a variety of the field's concepts, practices, and procedures. •Relies on experience and judgment to plan and accomplish goals. •Performs a variety of complicated tasks. •Typically reports to a supervisor or manager. •A wide degree of creativity and latitude is expected