Experienced Senior Customer Support Executive with a demonstrated history of working in the outsourcing/offshoring industry. Strong support professional skilled in Management, Employee Relations, Talent Management, Microsoft Excel, and Business Development.
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Sr. Executive, Customer SupportGranada Services Pvt. Ltd. Aug 2016 - Sep 2019NoidaRole & Responsibility :• Develop strong customer relationships and to resolve queries of the customers through e-mail within the assigned TAT.• Manage and take ownership of the resolution process for all customer related issues.• Provide support to the clients in using various tools and software applications.• Handling queries of current promotions and new or updated products.• Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.
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Back Office ExecutiveTmtl Engines - Eicher Engines Feb 2016 - Jul 2016GhaziabadRole & Responsibility :Maintaining and handle MIS of all the leads generating by online advertisement.Coordinate sales team by managing schedules, filing important documents and communicating relevant informationEnsure the adequacy of sales-related equipment or materialStore and sort financial and non-financial data in electronic form and present reportsRespond to complaints from customers and give after-sales support when requestedHandle the processing of all orders with accuracy and timeliness.Assist in the preparation and organizing of promotional material or events.Monitor the team’s progress, identify shortcomings and propose improvements. -
Internship TraineeLacoste Dec 2015 - Jan 2016New Delhi, Delhi, India To communicate effectively with customers regarding the Promos and offers and handle customer complaints effectively. To develop rapport with other colleagues and be a good team member. To take initiative and have high work standards. Drive same stores growth through operational efficiency. To Participate in Boutique and visual merchandising. Execution of in store promotion. -
Back Office ExecutiveSaar Infra Group Aug 2014 - Jul 2015Ghāziābād Area, IndiaRole & Responsibility :● Handling all Client Data MIS and Coordination with Sales team to takeupdates.● Maintaining MIS of Available Properties and Co-ordinate with MarketingTeam for promotions accordingly.● Keeping Track of all closed deals till process ends● Collection reminders to Sales Team/ Clients as per pre fixed PaymentSchedule.● Co-ordination with client for completing after sales process till registration.● Providing updates to management on each lead and datato improve sales conversion ratio and smooth process closures.
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RecruiterHelpmate Hr Solution Apr 2013 - Mar 2014Ghāziābād Area, IndiaRole & Responsibility :-● Objective as a recruiter is providing right candidate at right place at righttime.● To understand the requirement of client & prepare JD accordingly.● To handle end to end recruitment process. (Sourcing to joining).● Playing a responsible role and maintaining relation with client as wellcandidate.● To maintain database on daily basis.● Gained exposure in Head Hunting.● Handled profile of middle level to senior level.● Handling My Office Management (Handling employee engagement activities)
Deepanshi Pal Skills
Deepanshi Pal Education Details
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Business Administration In Retail -
National Institute Of Open SchoolingBusiness/Commerce, General
Frequently Asked Questions about Deepanshi Pal
What is Deepanshi Pal's role at the current company?
Deepanshi Pal's current role is Sr. Executive, Customer Support at Granada Services Pvt. Ltd..
What schools did Deepanshi Pal attend?
Deepanshi Pal attended Indira Gandhi National Open University, National Institute Of Open Schooling.
What skills is Deepanshi Pal known for?
Deepanshi Pal has skills like Team Management, Business Development, Microsoft Excel, Management, Vendor Management, Microsoft Office, Employee Engagement, Talent Management, Employee Relations.
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Deepanshi Pal
Application Development Team Lead At Accenture || Angular Developer || Aws Certified Developer AssociatePune2cgimotion.com, accenture.com -
Deepanshi Pal
Dehradun -
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