Key Responsibilities: Operations: Drive operational improvements for research projects, including optimizing resource allocation within and across teams, improving operational effectiveness, quality, and performance against SLAs, and measuring progress against business goals.P&L: Manage P&L of the Mumbai operations, including the development and execution of the overall business strategy.Team management: Manage high performance teams, improve organizational efficiencies, and build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.Strategy: Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service delivery, operations costs, hiring, etc.)Client Satisfaction: Establish strong relationships with clients and ensure a good CSAT score.Sales Support to grow business: Lead & collaborate efforts with the solutions team for market opportunities. Support business growth by collaborating with Sales & marketing across geographies.Compliance: Ensure compliance with all client regulatory requirements

My role involved the development and implementation of innovative processes, structures, and innovations within the organization. I am also liable for the evaluation and translation of crucial information to foster understanding and assist business in strategic planning. Through promotion of business development initiatives, I assist in the transition of more research processes to India from the UK. I also ensure uninterrupted operations of the company through tracking Ascential India’s delivery schedule. I mentor and guide the Research Team and also prospect actively to develop and build long-lasting client relations. To remain apprised about the current market trends, I also coordinate with clients residing in London, Frankfurt, New York, Boston and Hong Kong.A few noteworthy highlights from my tenure here encompass:● Assisted in the smooth transition of the research process from Planet Retail UK to TRG India ● Set up competent research teams for Planet Retail UK, WGSN, HSJ, i2i Events, and EMAP to TRG India● Worked on various research databases like Gartner, Onesource, Hoovers, Factiva, Bloomberg, Reuters and DialogPro

Management of Planet Retail’s India Research Team of more than 15 Analysts, imparting emphasis on the Asian Retail Sector, especially India to augment Planet Retail’s coverage. I also draft market reports, conduct consumer insight research, compile strategic briefs and assist in ad hoc bespoke projects. I also perform research and author high value reports such as Retail Trends India and provide support and recommendations for improvement to tools and information to be used within retail analytics.

Responsible for planning, organizing, and monitoring specific projects for CIO office while ensuring the projects are on time, on budget, and within scope.Responsible for the development of key project deliverables (e.g., project schedule, status reports, issue logs, stakeholder alignment, updates, etc.)Monitoring and controlling project progress and efficient resource utilizationCapturing, evaluating, and sharing lessons learned throughout the project and ensuring that the project is formally closed out, as contractually agreed along with driving the formal acceptance of the project, contract close-out and its acknowledgment by the vendor and internal stakeholders.Performing business research, marketing analytics, and management reporting and reviewing the market landscape, monitoring changes and forecasting trends in market dynamics & competition. Based on a comprehensive understanding and evaluation of customer and environmental information, I also provided an objective market viewpoint to the organization.

I commenced my career with Netscribes, wherein I joined in as an Associate, Business Research Group, and gradually made up the corporate ladder to the post of a Senior Manager, Business Research Group. I was responsible for leading BRG and managing a team of 37 members to impart support domestic and international clients. I also handled account profiling, competitive intelligence, and industry research assignments for a large Indian IT company.Some of my key tasks here include:● Initiating and establishing Netscribes' Lead Generation Practice; secured 2 clients and built team of high-acheving professionals● Facilitating as a Senior Analyst & Supervisor on the “India Board Report”; also acted as a Senior Analyst for the E&Y Entrepreneur for the year Award 2010 assignment● Spearheading the operations for a 12-member analyst team on a pre-sales research project covering US/Europe/APAC companies for a Top-3 Indian IT services client● Drafting research reports covering business and IT strategy of prospective companies for a Top-3 Indian IT services client● Won the Best Employee in Business Research Group Award for Q3 FY07Apart from my regular tasks, I also directed an internal group called Ideasync, wherein I managed the internal development of Netscribes through activities like HR, IT, and Marketing & Branding. I also handled the due diligence research requirements for a US based PE firm focused on cross-border opportunities in the IT/ITES sector, and tracked an industry report on payroll tax filing industry in the US for a US IT company.