New Homes Manager
Current· Team Management – Assigning tasks and responsibilities to team members, ensuring everyone understands their roles and expectations. Providing guidance, support, and feedback to team members whenever necessary.· Defect Management – Investigating and diagnosing any construction defects or issues that arise during or after the construction process, coordinating with relevant parties to find solutions.· Quality Assurance – Conducting regular site inspections to ensure compliance with plans, specification, and industry standards. Addressing any quality issues promptly and work to resolve them effectively.· Enhancing and improving operations by finding new and smarter ways of working. I contributed to the successful implementation of Clixifix as our new defect management program, facilitating the transition from paper copies to utilising iPads for recording home demo information.· Carrying out site visits prior to handover to ensure familiarisation with completed units and development.· Assisting Head of service in dealing with high level complaints / cases.
