Assistant Manager
Current• Ensuring great customer service experience to the customers by solving their queries within TAT.• Management of MIS using MS Excel.• Generate business through cross-selling of - current and savings accounts, Fixed and Recurring Deposits, General and Life Insurance, Mutual Funds etc.• Ensuring smooth Branch operations and Audit compliance and keep updates of RBI guidelines and circulars.• Directly addressing Customer queries and complaints and ensuring quality customer service is delivered.• Keeping track of deliverables (Customer’s cheque book, debit card, FD receipts etc.) in the branch.• Locker operations.• Doing Inward and Outward Remittance.• Daily Reconciliation of physical cash, Demand Drafts/Pay Orders in the Vault.• Managing day to day retail branch banking operation activities such as cash and noncash work, lobby management, Customer queries etc.• Various reporting’s of GL and maintaining EOD reports.
