Customer Relationship and Experience |Portfolio, Program, Project & Product Management | Project Governance |Banking & Financial services domain expertiseExperienced professional leading diverse technology and business projects; Hands-on experience in delivering large programs/projects with “Customer/Business First” focus. Key certifications PMP, CSM, CSPO, PRINCE2; expertise in setting up program and project management processes and guidelines including tools and techniques required to manage and deliver large programs and projects. Managing IT budgets, project costs and resource capacity planning and allocationsBusiness and IT strategist; proven record to drive a business and product idea from concept to implementation, plan delivery roadmaps aligning with business objectivesSpearheaded a portfolio of large complex programs/projects across several domains Customer service, Sales, Marketing and Payments. In-depth hands-on product and project lifecycle from evaluation, execution using either traditional or agile methodologies to post launch ROI assessment. Some of the key projects/products implemented have been Wages Protection program, Digital Wallet, Digital remittance platform, Prepaid Cards, Kiosks, POS, ERP, CRM, SharePoint, etc.Defined project governance framework and project management standards to streamline project cycles. Built portfolio/program/project roadmaps for enterprise-wide projects across business applications and infrastructure for efficient resource planning and utilization.Experience in executing programs/projects both using traditional waterfall and agile methodologies specifically Scrum framework.
Listed skills include Business Analysis, Banking, Vendor Management, Requirements Analysis, and 44 others.