Over 20 years in People Experience Operations and the last 3+ years within Professional Services dedicated to large scale, complex multi cloud, digital transformations for Salesforce Marquee clients. Niche skills include Business Process Strategy with specific focus on deep discovery, customer engagement, client expectation management and global business process harmonization.Specialties: Client Management, Business Process Analysis & Design, Process Decomposition, Process Mapping, Process Harmonization, Salesforce Governance, Building & Nurturing teams, Employee Relations/Engagement, Recruitment, Training and Documentation, Creation & Implementation of optimized recruiting methods, Employee Productivity, Immigration etc