Deepa C P Email & Phone Number

Sydney, Nsw, Au

Marrickville, New South Wales, Australia

• Building Application Portfolio for the organisation and managing the Application testing and support.• Building the process technical documentation for the IT Service Catalog for the organisation• Server Patch management and infrastructure maintenance.• AWS and Azure services and on-premise server periodic maintenance and patch• Network analysis and troubleshooting • System administration and firewall management• Analysing the technical risks and creating the risk register according to NCC norms• Conducting IT license and inventory audit and liaising with internal and external stakeholders.• Stakeholder and vendor management, liaising and Organisation Asset management.• Business analysis and work on durable and feasible best IT application roll out for the organisation.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Program Strategy and planningProgram feedback analysis and improvementFacilitator Training and Stakeholder managementPartnership and Collaboration - Managed to bring more than 5 partnerships in a quarter Increased the program participation by 100% compared to the previous year.Working with NSW Health and Department of Justice NSW government on the senior wellbeing and community wellbeing program support grants.Successful completion for 4 grants with 80% successful outcome.

Sydney, New South Wales, Australia

 Application support and software support Website maintenance ,Web testing bug fixing Technical support and troubleshooting  Active directories and NTFS management Workstation set-up and maintenance, IT record and firewall maintenance. Working with CRM, Microsoft 365 Email Marketing  Evaluate, analyse, and communicate systems requirements on a continuing basis,  Maintain systems processes, including the delivery of monthly status reports to all appropriate parties Conduct systems analytics to maximize effectiveness and troubleshoot problems Creating email templates for marketing in Campaign monitor tool. Online marketing and lead generation through social media platform  Google Analytics and basic SEO , Market IT analysis Web Design in word press and Photoshop Maintaining and enhancing office current procedures and operating tasks Creating and helping with reports and analysis of data General day to day administration functions and Human Resource management duties. Supporting the CEO and CFO in general operation of company and administration with COVID contingency plans and dry runs  Maintain user’s accounts, security groups within the active directory Maintain daily backups, using various sync backups and to maintain security of our computer systems. UK team management and reporting

Banglore

 Test case collaboration , Test planning and scenario analysis, Requirement analysis  Bug filing and recovery  Regression testing and test analysis.  ISE upgradation and patching.  Cluster upgradation and installation on Cisco switch.  Integration testing Feature and Functionality testing , User Interface (UI ) testing  Sanity test on FCO image, CCO image and manufacturing image release.  Platform testing – cisco catalyst 2k switches  Bug Filing and root cause analysis Customer release build image CCO testing  Client handling  Automation scripts regression and fixes  Project topology bring up and requirement analysis.

India

DNAC Cluster upgradation and installation on Cisco switch (Cat 2k , cat 3k)Day 0 testing  Integration testing Feature and Functionality testing , User Interface (UI ) testing Sanity test on FCO image, CCO image and manufacturing image release. Platform testing – cisco catalyst 2k switches Bug Filing and root cause analysis Customer release build image CCO testing