In my role as a Project Manager for the T20 Gujarat Champion's League 2023 (Youth Platform Club), I oversaw the coordination of design teams to create visually appealing event branding. By liaising with local authorities, I obtained permits and licenses, ensuring compliance with regulations and resolving any issues that arose. Managing franchise relationships, I ensured successful event delivery while upholding brand standards. Through the development and execution of effective communication strategies, I kept all stakeholders informed and aligned throughout the event planning and execution process. Working closely with vendors and suppliers, I ensured the timely and accurate delivery of event materials, while also managing budgets and resolving conflicts to ensure successful event delivery.

In my role as the Deputy Head of Ticketing and Operations for the Hockey Men's World Cup 2023 Celebrations (TCM FOXP&D), I successfully oversaw ticketing and ground operations for the Opening Ceremony, attracting 44,000 attendees. Collaborating with different teams, I developed a comprehensive ticketing strategy that optimized revenue and enhanced the customer experience. Leading a team of 50 staff members, I ensured smooth ticket sales, customer service, and on-site logistics. Through effective coordination with external vendors and suppliers, I managed budgets and ensured cost-effectiveness. Analyzing data and generating reports on ticket sales, attendance, and revenue, I provided valuable insights and recommendations for continuous improvement. Additionally, I managed operations, including logistics, facilities management, security, and emergency services, for the event, leading a team of 250 staff members.

During my tenure as an Executive (Events & Operations) at Bigtree Entertainment Pvt. Ltd (BookMyShow), I demonstrated excellence in operations across multiple locations and territories. As a strategic partner, I played a pivotal role in designing and developing sales strategies to achieve clients' milestones. Managing a sales staff of 100, I effectively communicated job expectations, provided direction, and offered troubleshooting support. Identifying and addressing staff performance issues, I collaborated with the management team to implement constructive improvements. Through innovative merchandising and sales training initiatives, I significantly boosted event profitability. Additionally, I developed new processes based on customer feedback to enhance service quality, including improved returns processes and complaint handling guidelines. Analyzing sales reports and overseeing inventory management, I ensured the availability of key products while minimizing losses.